Yessenia Nevarez
Dumas,TX
Summary
Multi-tasking Team Leader well-known for executing successful, new type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires to achieve a overall team success.
Overview
9
9
years of professional experience
Work History
Lead Person
JBS
09.2017 - Current
- Increased team productivity by effectively delegating tasks and setting clear expectations.
- Developed strong relationships with cross-functional teams for better collaboration and project execution.
- Mentored junior team members to enhance their skills and contribute more effectively to projects.
- Evaluated team performance regularly, providing constructive feedback for continuous improvement.
- Resolved conflicts within the team, fostering a healthy work environment focused on collaboration and mutual respect.
- Provided ongoing support to team members by being accessible for questions or concerns while empowering them to take ownership of their responsibilities successfully.
- Identified areas for improvement within existing systems or processes, proposing actionable solutions that drove positive change across the organization.
Receptionist
H&r Block
01.2016 - 04.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Waitress
Pizza Hut
12.2014 - 01.2016
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
Dumas High School
Dumas, TX05.2015
Skills
- Staff Development
- Influencing Others
- Customer Focus
- Employee Evaluation
- Documentation And Reporting
- Quality Improvement
- Team Supervision
- Evaluating Employee Work
- Overseeing Daily Activities
- Safety
- Work Planning and Prioritization
- Coaching and Mentoring
- Analytical Thinking
- Safety processes and procedures
- Goal Setting
- Performance Improvements
- Issue Resolution
- Attention to Detail
- Team motivation
- Multitasking Abilities
- Time Management
- Reliability
Timeline
Lead Person
JBS
09.2017 - Current
Receptionist
H&r Block
01.2016 - 04.2016
Waitress
Pizza Hut
12.2014 - 01.2016
Dumas High School
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