Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Affiliations
Timeline
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Yessenia Niño-González

Montgomery,AL

Summary

Dynamic professional with extensive experience in customer service and problem-solving at Montgomery Country Club. Demonstrated ability to manage multiple tasks while ensuring effective organization and communication. Skilled in administrative support and inventory management, contributing to enhanced operational efficiency and client satisfaction. Committed to delivering exceptional service in all interactions.

Overview

5
5
years of professional experience

Work History

Tennis pro shop front desk clerk

Montgomery Country Club
Montgomery, AL
08.2020 - Current
  • Resolved customer complaints professionally while adhering to the club's policies.
  • Greeted customers and answered inquiries with effective interpersonal skills.
  • Maintained accurate records of customer interactions and transactions.
  • Managed incoming calls, directing them to appropriate personnel and taking messages.
  • Performed administrative tasks including filing, copying, data entry, and document scanning.
  • Checked office stock levels to maintain inventory and ensure supply availability.
  • Provided administrative support during high-volume periods, assisting coworkers as needed.
  • Ensured cleanliness and organization of front desk area at all times.
  • Handled payment processing, and provided members with receipts, proper bills, and change.
  • Worked in pro shop handling diverse needs such as product stocking, racquet stringing and customer service.
  • Ensured that lobby area was clean, orderly, and stocked with necessary supplies at all times.

Dog Sitter

Self-employeed
Montgomery, AL
01.2021 - 12.2024
  • Changed bedding weekly to enhance health and comfort of each animal.
  • Prepared meals tailored to specific dietary needs of animals in care.
  • Maintained clear communication with pet owners regarding visits and animal status.
  • Administered special diets and medications while feeding and watering animals.
  • Established strong relationships with clients through consistent interaction with pets.
  • Delivered exceptional customer service and comprehensive care for each animal.
  • Walked and exercised dogs per owner instructions to ensure proper fitness.
  • Engaged in play with dogs and cats to promote socialization and alleviate stress.

Education

High School Diploma -

Brewbaker Tech Magnet High School
Montgomery, AL
06-2020

Skills

  • Adaptability and dependability
  • Time management
  • Organizational skills
  • Problem solving
  • scheduling
  • Computer literacy
  • Computer proficiency
  • Multitasking
  • Communication skills
  • Resourcefulness

Hobbies

  • Hiking
  • Reading
  • Exploring
  • Baking
  • Cooking

Languages

Spanish
Full Professional

Affiliations

Outside of the working world, I find joy in a variety of hobbies that bring balance to my life. Engaging in outdoor activities, such as hiking allows me to recharge and appreciate the beauty of nature. Cooking is another passion of mine; experimenting with flavors and creating delicious meals provides an outlet that relaxes and allows me to release stress.

Timeline

Dog Sitter

Self-employeed
01.2021 - 12.2024

Tennis pro shop front desk clerk

Montgomery Country Club
08.2020 - Current

High School Diploma -

Brewbaker Tech Magnet High School

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Yessenia Niño-González
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