Yessenia Olvera
Bradenton
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Legal Assistant
Odsessy Injury Attorneys
Bradenton
02.2026 - Current
- Managed case files and organized legal documents for attorneys.
- Drafted legal correspondence and assisted with court filings.
- Conducted research on case law and legal precedents.
- Maintained schedules, appointments, and deadlines for attorneys.
- Coordinated communication between clients and legal team members.
- Assisted in preparing trial materials and exhibits for hearings.
- Reviewed contracts and highlighted key terms for attorney review.
- Implemented document management systems to streamline workflows.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Answered phones promptly while providing courteous customer service.
- Scanned physical documents into electronic format for storage in a secure database system.
- Processed incoming mail on a daily basis.
- Filed clients' legal documents in relevant courts for processing.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Greeted clients upon arrival at office and provided assistance as needed.
Front Desk Receptionist
Advance Urology
Sarasota
10.2019 - 03.2025
- Provide administrative assistance to physicians, nurses, and other healthcare professionals as needed.
- Assist with billing, coding, and processing of medical invoices and payments.
- Follow up on overdue invoices to facilitate timely collections.
- Process customer payments and apply them to outstanding invoices in the accounting system.
- Communicate with clients or customers regarding invoicing inquiries, payment reminders, and billing disputes.
- Managed patient check-ins and appointments at urology clinic.
- Coordinated communication between patients and medical staff.
- Handled multi-line phone system to direct calls efficiently.
- Maintained organized patient records and confidential information.
- Scheduled follow-up appointments and tests for patients.
- Assisted patients with insurance verification and billing questions.
- Developed rapport with patients to enhance their experience.
- Ensured cleanliness and organization of front desk area daily.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Receptionist
Obgyn
Orlando
01.2022 - 09.2023
- Verify patient demographics and insurance information accurately.
- Collect co-payments and process payments as necessary.
- Coordinate appointments with various departments and healthcare providers.
- Ensure proper documentation of scheduling activities.
- Respond to patient inquiries, both in-person and over the phone, promptly and courteously.
- Provide information regarding clinic services, policies, and procedures.
- Communicate appointment reminders and follow-up instructions to patients.
- Assist with administrative tasks such as filing, faxing, and scanning documents.
- Coordinate referrals to other healthcare providers or facilities.
- Managed patient scheduling and appointment reminders for a busy women's health clinic.
- Greeted and checked in patients, ensuring a welcoming office environment.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Maintained accurate patient records and handled confidential information securely.
- Assisted with insurance verification and patient billing inquiries efficiently.
- Coordinated communication between patients and healthcare providers effectively.
- Organized office supplies and maintained inventory for daily operations.
- Trained new reception staff on office procedures and customer service standards.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Skills
- Documentation review
- QuickBooks
- Urology
- Microsoft outlook
- Computer literacy
- Microsoft word
- ECW Software
- EHR systems
- Administrative Support
- Filing
- Cold Calling
- Microsoft office
- Bilingual
- Time management
- Front desk
- Organizational skills
- Data entry
- Medical coding
- Microsoft excel
- Customer service
- Typing
- Cash register
- Calendar management
- Accounting
- Guest relations
- Hotel management
- Hospitality management
- Document organization
Timeline
Legal Assistant
Odsessy Injury Attorneys
02.2026 - Current
Receptionist
Obgyn
01.2022 - 09.2023
Front Desk Receptionist
Advance Urology
10.2019 - 03.2025