Summary
Overview
Work History
Education
Skills
Timeline
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Yessenia Perez

5010 Wilderness Trl,IL

Summary

Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced in enhancing customer satisfaction at Chick-fil-A. Proven ability to train and mentor team members while fostering collaboration. Committed to continuous improvement and effective communication, ensuring high-quality service delivery in fast-paced environments.

Overview

31
31
years of professional experience

Work History

Front Counter General

Chick-fil-A
04.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Teacher's Assistant

Carlson Elementary School
08.2009 - 04.2017
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
  • Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.

Manager

Le Peep Cafe
12.1994 - 04.2017
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.

Education

No Degree -

Harry S. Truman College
Chicago, IL

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Professional appearance
  • Language skills
  • Training and mentoring
  • Excellent communication

Timeline

Front Counter General

Chick-fil-A
04.2017 - Current

Teacher's Assistant

Carlson Elementary School
08.2009 - 04.2017

Manager

Le Peep Cafe
12.1994 - 04.2017

No Degree -

Harry S. Truman College

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Yessenia Perez