Yessenia Pineda
Sacramento,CA
Summary
Dedicated, with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Hilton Hotel
09.2021 - 05.2023
- Greeted and checked in guests, ensuring a smooth and efficient process that exceeded their expectations and leaving a positive impression
- Answering phone calls, emails and other inquiries to appropriate departments, providing courteous service
- Demonstrated a strong knowledge of the hotel's amenities, services, and local attractions, making recommendations and providing information to guests to enhance their experience
- Assisting with special projects and events, including group booking, weddings, and conferences, ensuring all details are provided accurately.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Seasonal Sales Associate
Michael Kors
06.2020 - 09.2021
- Provided exceptional customer service to clients, building strong relationships and ensuring repeat business
- Processed sales transactions, including cash, and credit ensuring accuracy and attention to detail while maintaining confidentiality
- Assisted with inventory management, including receiving and processing new merchandise, and ensuring that all products were properly labeled and priced.
Cashier/Server
Dickeys BBQ Pit
01.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier
KG Cafe
11.2016 - 09.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
Sava Charter School
Sacramento, California01.2016
Skills
- Office Organization
- Customer Service
- Guest Relations
- Cash Handling
- Office Administration
- Multi-Line Telephone Systems
- Problem-solving skills
- Listening Skills
- Telephone Etiquette
- Ordering Procedures
- Espresso machine operation
- Opening and closing duties
- Store maintenance
- Microsoft Outlook
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Desk Receptionist
Hilton Hotel
09.2021 - 05.2023
Seasonal Sales Associate
Michael Kors
06.2020 - 09.2021
Cashier/Server
Dickeys BBQ Pit
01.2019 - 07.2020
Cashier
KG Cafe
11.2016 - 09.2018
High School Diploma -
Sava Charter School
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