Yessenia Rico Zamora
Vista,CA
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing a team and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Coordinator of New Student Programs
California State University San Marcos
02.2022 - Current
- Interceded between employees during arguments and diffused tense situations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Monitored front areas so that questions could be promptly addressed.
- Reduced logistical errors through meticulous planning inventory management practices.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Tracked records, filed documents and maintained communication between employees to manage office work.
- Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Trained new hires on company policies and procedures ensuring a smooth onboarding experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Facilitated regular team meetings for status updates, addressing challenges proactively, and maintaining alignment with company goals.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Negotiated contracts successfully with vendors securing favorable terms while upholding high-quality standards.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Coached employees through day-to-day work and complex problems.
- Passionate about learning and committed to continual improvement.
Resident Director for Residential Education
Housing & Residential Education
07.2021 - 02.2022
- Organized educational workshops on topics such as study skills, mental health support, career preparation, and personal finance management for holistic student development.
- Collaborated with residential team to maximize effective and efficient operations.
- Provided crisis management and intervention during emergency situations.
- Facilitated conflict resolution among residents, promoting open communication and mutual understanding between parties involved.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Promoted academic success among residents through collaborative partnerships with academic departments on campus.
- Managed team 17 personnel overseeing 13 communities and 500 residents.
Residence Life Coordinator
Capstone On Campus Management
11.2020 - 06.2021
- Served as an on-call emergency contact for residents experiencing crisis situations, offering immediate support during critical moments.
- Maintained detailed records of residence hall incidents, providing accurate data for assessment purposes.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Led efforts to improve overall satisfaction ratings on annual Residence Life surveys by addressing student concerns and implementing changes when needed.
- Developed budget proposals for Residence Life programming initiatives, demonstrating fiscal responsibility while optimizing community engagement opportunities.
Education
Master of Arts - Student Affairs Administration
Michigan State University
East Lansing, MI05.2020
Bachelor of Arts - Psychological Science
California State University San Marcos
San Marcos, CA05.2018
Skills
- Consulting
- Business Administration
- Staff Supervision
- Event Planning
- Relationship Building
- Document Management
- Staff Development and Training
- Teamwork and Collaboration
Certification
Student Success Analytics Certificate Program
Professional Development
NODA Annual Conference, Maryland, October 2022
COCM Annual Assistant Director's Conference, Maryland, February 2020
NASPA Annual Conference, California, March 2019
NODA Regional Conference, Michigan, March 2019
Additional Information
First Year Foundations Action Plan Development Team
Administrative Policy Equity Review Committee
Orientation Team Alumni Group
Strategic Goal Planning Department Committee
Languages
Spanish
Native or Bilingual
Timeline
Coordinator of New Student Programs
California State University San Marcos
02.2022 - Current
Resident Director for Residential Education
Housing & Residential Education
07.2021 - 02.2022
Residence Life Coordinator
Capstone On Campus Management
11.2020 - 06.2021
Master of Arts - Student Affairs Administration
Michigan State University
Bachelor of Arts - Psychological Science
California State University San Marcos
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