Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Yessenia Rivas

Jacksonville,FL

Summary

Dynamic Team Leader with proven success at Walmart, excelling in mentoring and process improvement. Expert in evaluating employee performance and implementing safety procedures, driving operational efficiency. Recognized for building strong relationships and fostering a collaborative environment, enhancing team motivation and achieving organizational goals. Committed to delivering exceptional client support and service.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.

Overview

23
23
years of professional experience

Work History

Team Leader

Walmart
02.2023 - Current
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Created and managed project plans, timelines and budgets.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Cashier

Oxxo Care Cleaners
05.2018 - 01.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

Housekeeper

Two Ladies Cleaner
03.2005 - 02.2009
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Operated electronic backpack vacuums and floor sweepers.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Verified cleanliness and organization of storage areas and carts.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Adhered to professional house cleaning checklist.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Dusted picture frames and wall hangings with cloth.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Changed bed linens and collected soiled linens for cleaning.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Returned emptied garbage receptacles to proper locations.
  • Rotated linens in storerooms and replenished when supplies ran low.

Front Desk Receptionist

Hurricane Shutters Miami
04.2002 - 06.2004
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Resolved customer problems and complaints.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected payments, processed transactions and updated relevant records.

Education

High School Diploma -

Miami Springs Senior High
Miami, FL
05-2006

Skills

  • Mentoring
  • Complaint resolution
  • Coaching
  • Change management
  • Employee training
  • People management
  • Client support
  • Goal setting
  • Onboarding and orientation
  • Evaluating employee work
  • Client communication
  • Staff training
  • Leadership
  • Daily workflow improvement
  • Safety processes and procedures
  • Safety
  • Call center operations
  • Account management
  • Process improvement
  • Verbal and written communication
  • Cash handling
  • Team building
  • Problem-solving
  • Client service
  • Coaching and mentoring
  • Attention to detail
  • Relationship building
  • Team assessment
  • Teamwork and collaboration
  • Flexible schedule
  • Team supervision
  • Quality improvement
  • Giving constructive feedback
  • Workflow management
  • Staff education and training
  • Overseeing daily activities
  • Team motivation
  • Team Check-ins

Languages

Spanish
Native or Bilingual
English
Professional Working

Interests

  • Participating in cultural exchange programs and homestays
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Documenting and sharing travel experiences
  • Food Tourism
  • Road Trips
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Learning new cooking techniques and expanding my culinary skills
  • I enjoy cooking for friends and family gatherings
  • I like trying new recipes and food trends
  • Personal Development and Self-Improvement

Timeline

Team Leader

Walmart
02.2023 - Current

Cashier

Oxxo Care Cleaners
05.2018 - 01.2023

Housekeeper

Two Ladies Cleaner
03.2005 - 02.2009

Front Desk Receptionist

Hurricane Shutters Miami
04.2002 - 06.2004

High School Diploma -

Miami Springs Senior High

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Yessenia Rivas