Yessenia Sanchez
Tampa,FL
Summary
Highly motivated Patient Experience Specialist who works hard and exceeds sales goals with 10+ years of customer service experience in a diverse sales environment.
Overview
15
15
years of professional experience
Work History
Care Coordinator Sales Manager
Regenexx Tampa Bay
01.2021 - Current
- Worked with patient to schedule multiple procedures throughout multiple platforms
- Answered an average of 50-60 incoming/ outbound calls daily.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Supported patient care excellence via planning and interpretation of programs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Developed and implemented sales strategies to increase profits.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Patient Care Coordinator
Physician Partners of America
10.2018 - 01.2021
- Educated patients on their procedures and treatment plans.
- Developed and maintained relationships with patients.
- Schedule procedures and follow up appointments.
- Worked closely with department providers, managers, supervisors, and staff members.
- Responsible for providing the cost of procedures to patients.
- Managed a high volume of incoming and outbound calls and managed large case loads.
Personal Injury Coordinator/ Team Lead
Physician Partners of America
02.2017 - 10.2018
- Full responsibility for handling and screening inbound calls.
- Liaison between clients, attorneys, law firms, insurance carriers, and healthcare providers.
- Scheduled and managed multiple client appointments.
- Obtained LOP's for the appropriate facilities.
- Obtain all necessary attorney and auto claim information for billing.
- Maintained communication between attorneys/ law firms.
Mcc Relationship Specialist
Grow Financial Federal Credit Union
10.2015 - 02.2017
- Handled and responded to constant inbound phone calls and occasional email inquires related to account information.
- Upsell products and services based on members needs and wants.
- Interacts with and supports branch staff as well as other departments within credit union.
- Achieves established sales, service and productivity goals.
- Assists in training new contact center representatives.
- Assisted in helping in the supervisor queue and responding to escalated phone calls from the members.
Deposit Operation Clerk/ Teller
Harbor Community Bank
11.2013 - 10.2015
- Visa Dispute processing.
- Maintain communication with staff at financial centers in order to process and recover necessary documentation and/ or funds.
- Process wire activity, including in-coming and outbound wires.
- Reviewed transactions for item processing.
- Balancing the vault and cash drawers.
Lancome Counter Manager
11.2008 - 11.2013
- Responsible for supervising the operations of the Lancome counter.
- Making one on one connections with Customers.
- Reaching Personal and team sales goals.
- Communicate regularly with vendors, and planners.
- Develop and implement business- driving events to achieve goals and counter productivity.
- Review and analyze business performance of daily, weekly, monthly and annual sales results.
Education
High school diploma -
Sebring High School
Sebring, FL2009
Skills
- Exceptional customer service, verbal and communication skills
- Highly motivated seller with a strong work ethic
- Expert in microsoft outlook, microsoft excel, intergy, CRM, and HST
- Detail oriented
- Can work efficiently in a fast-paced environment
- Team player
- Met and surpasses monthly goals
Timeline
Care Coordinator Sales Manager
Regenexx Tampa Bay
01.2021 - Current
Patient Care Coordinator
Physician Partners of America
10.2018 - 01.2021
Personal Injury Coordinator/ Team Lead
Physician Partners of America
02.2017 - 10.2018
Mcc Relationship Specialist
Grow Financial Federal Credit Union
10.2015 - 02.2017
Deposit Operation Clerk/ Teller
Harbor Community Bank
11.2013 - 10.2015
Lancome Counter Manager
11.2008 - 11.2013
High school diploma -
Sebring High School
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