Yessenia Santiago

Rego Park

Summary

Operations professional with over 2 years of experience in supporting cross-functional teams and managing scholarship and advising programs. Proficient in data tracking across systems, with strong skills in Excel, SQL, and Tableau. Demonstrates a strong work ethic and adaptability, excelling in both independent and collaborative environments. Committed to leveraging data and effective communication to enhance processes and drive impactful results.

Overview

years of professional experience

Certification

Work History

College Affordability Advisor

uAspire

New York

10.2023 - 06.2025

Managed a caseload of over 900 students, providing one-on-one advising on financial aid and college access.
Coordinated scholarship processes and improved data tracking by Salesforce.
Onboarded and supported new hires, ensuring operational consistency.
Delivered cross-functional collaboration to enhance communication between departments.
Conducted public workshops on financial literacy and college readiness.
Collaborated with schools and community organizations to enhance outreach programs.
Compiled and studied educational and economic information to assist individuals in determining vocational and educational objectives.

General Team Member & Key Manager

Modells, Target, Harry Potter Store

New York

11.2017 - 04.2022

Delivered customer support, visual merchandising, and team coordination in retail environments.
Managed inventory flow, floor coverage, and team training for smooth store operations.
Developed strong communication and problem-solving skills.
Participated in team meetings to discuss operational improvements and challenges.
Executed promotional programs effectively to drive sales growth.
Analyzed data trends from various reports used to identify opportunities for improvement.
Collaborated with other team members on special projects as assigned by management.

Education

Bachelor of Science - Business

CUNY School of Professional Studies

New York, NY

08-2026

Associate of Science - Business Administration

Queensborough Community College

Queens, NY

12-2025

Skills

Project Coordination
Operations Support
Data Entry & Tracking (Excel, SQL, Salesforce)
Communication & Collaboration
Tableau & Visualization
Program Management

Budget Tracking
Workflow Optimization
Customer Support
DEI & Access-Oriented
Salesforce, Excel, Tableau, SQL, Google Suite, Slack, Zoom, Asana, Microsoft Office