Yessenia Stocking
Campo,CA
Summary
Hardworking waiteress/bartender with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism.
History of delivering speedy service while working on feet for long periods of time and training incoming staff. Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Energetic waitress with several years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Waitress/Bartender/Line Cook
Descanso Junction Restaurant
Descanso, CA
01.2018 - Current
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Assisted in setting up the bar for service shift.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Adhered to state regulations regarding serving alcohol responsibly.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Adhered to food safety standards when storing and preparing foods.
- Inspected kitchens for sanitary conditions before the start of each shift.
Waitress Supervisor
A&A restaurant
Bronson, FL
12.2014 - 01.2018
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Resolved customer complaints in a timely manner with professionalism.
- Monitored cash register operations during shifts for accuracy of transactions.
- Participated in menu planning activities by providing input on pricing strategies and recipe modifications.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Created daily shift schedules for waitstaff according to business needs.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Assisted bartenders when needed during peak hours or when short staffed.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Maintained accurate records of sales transactions and inventory levels.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Manager
Julie's Cafe
Bronson, FL
11.2011 - 12.2014
- Ensured compliance with all applicable laws, regulations, industry standards.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved conflicts among employees in an effective manner.
Waitress
34th ST Deli
Gainesville, FL
08.2008 - 05.2011
- Assisted other wait staff members in times of heavy customer traffic.
- Communicated daily specials to customers.
- Organized take-out orders efficiently according to customer requests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
TSA Agent
TSA Telco Group
Gainesville, FL
01.2003 - 08.2008
- Utilized metal detectors and pat-down techniques when necessary during security checks.
- Verified documents for international travelers at customs checkpoints.
- Provided customer service assistance to passengers needing special attention or help navigating the airport.
- Operated X-ray machines and body scanners to detect prohibited items such as weapons, explosives, and drugs.
- Adhered strictly to established protocol while interacting with passengers during security checks.
- Collaborated with other law enforcement agencies in investigations related to aviation security.
- Responded quickly to emergency situations involving potential threats or violations of safety regulations.
- Investigated suspicious activity and reported findings to the appropriate authorities.
- Conducted security screenings of passengers and their baggage, ensuring compliance with TSA regulations.
- Monitored passenger flow to ensure that travelers were efficiently processed through the checkpoint.
- Worked closely with airline personnel regarding flight schedules, boarding requirements, and other issues related to passenger safety.
- Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
Education
BBA - American Sign Language (ASL)
Grossmont College
El Cajon, CA05-2026
Skills
- Safe Food Handling
- Customer Service
- Menu Recommendations
- Order Accuracy
- Guest Relations Management
- Complaint resolution
- Payment Processing
- Food Preparation
- Beverage Preparation
- Service-oriented mindset
- Outstanding customer service
- Outgoing Personality
- Courteous
- Safe serving knowledge
- ABC regulations
- Multilingual in Spanish and American Sign Language
- Engaging personality
- Responsible Alcohol Service
- Salesmanship
- Complex Problem-Solving
Certification
- Food Handlers Certification
- ABC Certification
Languages
Spanish
Professional
ASL
Professional
References
References available upon request.
Timeline
Waitress/Bartender/Line Cook
Descanso Junction Restaurant
01.2018 - Current
Waitress Supervisor
A&A restaurant
12.2014 - 01.2018
Manager
Julie's Cafe
11.2011 - 12.2014
Waitress
34th ST Deli
08.2008 - 05.2011
TSA Agent
TSA Telco Group
01.2003 - 08.2008
BBA - American Sign Language (ASL)
Grossmont College
- Food Handlers Certification
- ABC Certification
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