Yessenia Torres

Conduct face-to-face meetings with participants to comply with government contractual obligations.

• Develop and maintain comprehensive and confidential case records for ISAP program participants from entry to release.
• Perform intake interviews and orientation sessions within specified timeframes.
• Install and monitor electronic monitoring equipment to ensure compliance with program requirements.
• Assist participants in acquiring necessary travel documents and maintaining detailed logs.
• Evaluate participants' English proficiency and coordinate resources to facilitate effective communication.
• Assess participant needs and connect them with appropriate community resources.
• Caseload of over 150 program participants.

• Processed and dispatched legal documents including subpoenas, summons, and restraining orders to businesses and individuals.
• Utilized company portals, email, and phone communication to update on service status and resolve issues.
• Reviewed legal documents for compliance with California law and prioritized tasks to meet deadlines.
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• Led a team of 10-15 agents, managing schedules and performance to ensure regulatory compliance.
• Implemented compliance testing programs and developed training initiatives to enhance regulatory adherence.
• Prepared and updated departmental schedules to address staffing and workload changes.

• Cross-referenced application information with state-issued documents to ensure accuracy.
• Managed confidential information with sensitivity and adapted to changes in government programs.
• Utilized Microsoft Word and other tools to create and manage documentation.

• Coordinated with attorneys for service of process requests and ensured compliance with state laws.
• Conducted quality checks on legal documents and managed communication with process servers.

• Process attorneys service of process subpoenas, summonsand-complaints, restraining orders, etc., to businesses or individuals through dispatching of documents to CA registered process servers
• Communicate issues and completion of service through a company computer portal, email, or phone
• Review legal documents to ensure service is compliant with California law
• Work independently to ensure quick dispatch of orders and provide quick status updates to attorneys
• Prioritize deadlines and job assignments accordingly with attention to detail.

• Reviewed and dispatched subpoenas to process servers and communicated with subpoenaed locations to retrieve documents.
• Maintained detailed records of communication and progress.

• Supervised a team of photographers and sales associates, including hiring, training, and performance management.
• Resolved customer complaints and managed inventory and equipment maintenance.
• Increased annual sales by 20%.