Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yessenia Valladares

Silver Spring,MD

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

THE 89 TRANSPORTATION LLC
Silver Spring, MD
02.2022 - 05.2024
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.
  • Coordinated travel arrangements for employees and visitors when required.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Received incoming calls and coordinated with staff to fulfill customer requests.

Cashier

The Home Depot Inc
Aspen Hill, MD
01.2021 - 12.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Scanned items and checked pricing on cash register for accuracy.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Assisted customers by providing information and resolving complaints.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.

Service Manager

CHIPOTLE MEXICAN GRILL
Silver Spring, MD
05.2018 - 09.2020
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Trained new employees on the use of customer relationship management software systems.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Reviewed customer billing statements for accuracy prior to release.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Hired and trained service department staff to drive performance.
  • Created employee work schedules to keep shifts properly staffed.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

Northwood High School
Silver Spring, MD
08-2019

Skills

  • Supply Management
  • Mail distribution
  • Mail Sorting
  • Office Organization
  • Inventory Control
  • Call Routing
  • Front Office Management
  • Customer Service
  • Cash Handling
  • Project Management
  • Confidentiality handling
  • Filing
  • Hospitality services
  • Problem-solving skills
  • Fluent in Spanish and English
  • Work Prioritization
  • Team building

Languages

Spanish
Full Professional
English
Professional

Timeline

Front Desk Receptionist

THE 89 TRANSPORTATION LLC
02.2022 - 05.2024

Cashier

The Home Depot Inc
01.2021 - 12.2021

Service Manager

CHIPOTLE MEXICAN GRILL
05.2018 - 09.2020

High School Diploma -

Northwood High School

Similar Profiles

CREATE PROFILE
Yessenia Valladares