Summary
Overview
Work History
Education
Skills
References
Fluent Spanish
Languages
Timeline
Generic

Yessenia Zennouzi

Account Manager
Chicago,IL

Summary

Demonstrated success in filling as many as 100 vacancies each month through effective recruitment, hiring and onboarding strategies. Open and clear communicator with a results-driven and proactive approach. Skilled at handling simultaneous tasks in fast-paced, deadline-oriented environments.

Overview

24
24
years of professional experience

Work History

Staffing Consultant & Sales Representative

Volt Workforce Solutions
07.2022 - 05.2023
  • Designed and implemented overall recruitment strategies
  • Conducted interviews for different positions
  • Recruited staff members for different positions
  • Conducted business to business compensation
  • Managed all phases of recruitment including reference checks
  • Maintained an accurate candidate tracking system
  • Implemented a consultative selling approach on all calls and client visits
  • Negotiated employment compensation
  • Developed creative recruiting strategies
  • Planned and executed sales in different industries
  • Submitted timesheets to payroll.
  • Wrote customized job postings based on company requirements and target candidate demographics.
  • Communicated with candidates on assignment via telephone and email.
  • Collaborated with human resources professionals to determine target candidates.
  • Selected, recruited and interviewed applicants.
  • Verified documents, submitted paperwork and managed onboarding process.
  • Used recruiting platforms to fill vacancies.
  • Scheduled and conducted as many interviews each week.
  • Conducted reference checks and screening of potential candidates to support onboarding process.
  • Interviewed, hired, and mentored new personnel and oversaw all staffing operations.
  • Assisted with personnel records management to support recordkeeping accuracy.
  • Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
  • Crafted detailed job descriptions and job postings, obtaining necessary information from hiring managers.
  • Coordinated job postings and advertisements for maximum exposure and response rate.
  • Verified payroll, vacation and sick time hours to support accounting processes.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
  • Coordinated and administered job fairs and other recruitment events to engage potential talent.
  • Assisted with writing job postings and job descriptions for boards.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Developed and implemented onboarding and orientation programs for new employees.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.

CASE INVESTIGATOR SUPERVISOR

Cook County of Public Health
01.2021 - 06.2022
  • Manage a team of Contact Tracers within the Cook County Department of Public Health that conducts Case Investigation and Contact Tracing to help prevent the spread of COVID-19
  • Conduct telephone calls with COVID positive cases and their related Close Contacts to ensure that the cases have access to care and support that they need
  • Provide education and isolation/quarantine instructions to cases, including symptom monitoring and assessing the need for medical care and supportive services
  • Collect and record information obtained from the case interviews into a CRM (Customer Relationship Management) database via Salesforce utilizing established policies and procedures
  • Effectively collaborate with other departments to solve many various issues, using independent judgment and established protocols
  • Handle personal health information with discretion and professionalism in accordance with HIPPA guidelines
  • Train and monitor newly hired Case Investigators and Contact Tracers to help the department to expand and keep up with demand
  • Significant experience using: Salesforce, Sharepoint, Microsoft Teams, Twilio, and Microsoft Office
  • Certification: COVID-19 Contact Tracing; The Johns Hopkins University; Issued January 2021 with No Expiration Date
  • Interviewed members of families, medical personnel and law enforcement to gain valuable information for each case.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Partnered with local organizations to expand access to social and community services.
  • Developed and implemented training programs for staff.

Territory Account Manager

Heart Of The House Hospitality
10.2019 - 03.2020
  • Designed and implemented overall recruitment strategy
  • Recruited staff members for different positions in Hospitality
  • Conducted business to business compensation
  • Managed all phases of recruitment including reference checks
  • Maintained an accurate candidate tracking system
  • Contacted all applicants to inform them of their application status
  • Implemented a consultative selling approach on all calls and hotels visits
  • Negotiated employment compensation
  • Developed creative recruiting strategies
  • Planned and executed sales at different hotels
  • Submitted timesheets to payroll.
  • Developed and presented talks on available products and services that could meet current business needs.
  • Managed over 55 accounts within Chicago IL territory.
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Adhered to state and federal regulations covering industry activities.
  • Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
  • Developed and monitored sales representative goals and performance to drive territory goals.
  • Conducted regular market analysis to identify new opportunities for territory sales growth.
  • Built relationships with customers and community to promote long term business growth.

Market Manager•Field Marketing Manager, Field Sales Representative, Account Manager, Logistics Coordinator, Event Specialist Coordinator, Project Manager

Marketing Agencies (Mosaic, Inspira, Encore, EventNet, MarketSource
09.2010 - 10.2019
  • Build strong professional relationships with clients and consumers
  • Coordinate details and logistics of event décor, appointments, set-up, and tear down
  • Booking, documentation, costing, billing, filing, coordination, quoting, tracking and customer service
  • Track, measure, and report on campaign results
  • Manage territory to specific sales numbers and business plans
  • Provided leadership to field team in order to reach program goals
  • Lead generation and qualification, including booking appointments and access hand off to outside sales rep
  • Provide oversight and direction to ensure execution and delivery of all assigned projects on time and within budget
  • Work closely with the clients and management/departmental leaders to overcome obstacles to project success.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Researched developing trends to stay updated with new ideas and marketing practices.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Used data analytics to track lead generation campaigns and improve quality.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Performed market segmentations, targeting and positioning for each product line.
  • Worked with graphic designers and writers to establish theme and tone for content.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and sales plans for business segments.
  • Created and managed social media campaigns to increase brand engagement.
  • Identified and evaluated new technologies and add-on applications to improve and optimize marketing team efforts.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Launched successful marketing campaigns that achieved goals for increased sales and foot traffic.

Health Coordinator

Alere Healthcare
10.2005 - 09.2012
  • Assist callers in reaching desired service providers
  • Provide Clerical Assistance as directed by manager
  • Perform data entry and clinical record management for information obtained from call information
  • Supports the Nurse24 patient encounter process through patient communication, physician office interaction, data collection, data entry, record maintenance, and communication with members of the team.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Discussed medical histories with patients in effort to provide most effective medical advice.

Customer Service Representative Team Leader

Security Associates International
06.2004 - 06.2005
  • Provided for the timely collection of assigned delinquent accounts
  • Advised customers of their responsibility under the loan contract and counsel them regarding the budgeting of payments
  • Established and maintain accurate records for the assigned group of accounts
  • Prepared periodic reports on delinquent loans
  • Handled inbound and outbound phone calls.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Investigated and resolved customer inquiries and complaints quickly.

Bilingual International Travel Coordinator

AXA Assistance USA, Inc.
01.2004 - 03.2005
  • Provided medical, financial, concierge, and other assistance worldwide
  • Provided contracted services to clients, specializing in emergency medical assistance around the world and in the United States
  • Communicated with service providers and coordinate assistance to clients.
  • Set up domestic and international flights for staff and contractors.
  • Consulted with internal and external clients to assess travel requirements, document needs and discuss options.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

Flight Attendant Crew Scheduler

United Airlines
02.1999 - 04.2004
  • Communicated with flight attendants for all emergency training classes
  • Coordinated all emergency training classes
  • Investigated crew hotel and transportation complaints
  • Assisted in notifying crews of hotel changes and problems
  • Created new assignments for flight attendants
  • Communicated flight attendants to relay scheduling assignments or re-assignments
  • Answered and responded to phone calls from flight attendants or referred to them to appropriate scheduling personnel.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Created and implemented tracking systems to monitor progress and meet deadlines.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Documented training and progress on database to enable tracking history and maintain accurate records.
  • Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.

Education

Bachelor of Arts - Marketing Management And Research

Columbia College of Chicago
Chicago, IL
01.2003

Skills

  • Dependable, self-starter professional with solid experience in customer service, on site management and execution of marketing programs and events, and the governance and oversight of marketing programs, events, and staffing
  • Excellent interpersonal and communication skills within a customer service environment
  • Results-oriented team player with excellent analytical, problem solving and organizational skills
  • Sales Expertise
  • Employee Timesheet Processing
  • Employee Performance Management System
  • Internal Communications
  • Human Resource Information System (HRIS)
  • Hospitality Management
  • Staffing Metrics
  • Document Coordination
  • Staffing Requirements
  • Staffing Strategy
  • Urinalysis Testing
  • Status Updates
  • Background Check Processes
  • Organizational Systems
  • Employee Performance Evaluations
  • Wages and Salary
  • Interview Scheduling
  • Administrative Support
  • Personnel Mentoring
  • Coordinating Paperwork
  • Training Materials
  • New Hire Onboarding
  • Work Authorizations
  • Interviewing Abilities
  • Schedule Management
  • Placement Skills
  • Staff Coordination
  • Daily Logs
  • Staff Scheduling
  • Kronos Timekeeping
  • Applicant Tracking Systems Proficient
  • B2B Sales
  • Problem-Solving Strengths
  • Product Merchandising and Distribution
  • Market Research
  • Expense Reporting
  • Microsoft Office
  • Microsoft Windows
  • Onsite Product Demonstrations
  • Microsoft SharePoint
  • Microsoft Outlook
  • Microsoft Excel
  • Google Drive
  • Campaign Management
  • Product Presentation
  • Customer Support
  • Client Meetings
  • Staff Management
  • Marketing and Advertising

References

Available Upon Request

Fluent Spanish

Speak Fluent

Read Fluent

Write Fluent

Languages

Spanish
Full Professional

Timeline

Staffing Consultant & Sales Representative

Volt Workforce Solutions
07.2022 - 05.2023

CASE INVESTIGATOR SUPERVISOR

Cook County of Public Health
01.2021 - 06.2022

Territory Account Manager

Heart Of The House Hospitality
10.2019 - 03.2020

Market Manager•Field Marketing Manager, Field Sales Representative, Account Manager, Logistics Coordinator, Event Specialist Coordinator, Project Manager

Marketing Agencies (Mosaic, Inspira, Encore, EventNet, MarketSource
09.2010 - 10.2019

Health Coordinator

Alere Healthcare
10.2005 - 09.2012

Customer Service Representative Team Leader

Security Associates International
06.2004 - 06.2005

Bilingual International Travel Coordinator

AXA Assistance USA, Inc.
01.2004 - 03.2005

Flight Attendant Crew Scheduler

United Airlines
02.1999 - 04.2004

Bachelor of Arts - Marketing Management And Research

Columbia College of Chicago

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Yessenia ZennouziAccount Manager