Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yessi Barbe

Greensboro,NC

Summary

Sociable waitress skilled at operating in fast-paced environments with demanding objectives for sales, costumer service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Overview

22
22
years of professional experience

Work History

Waitress

Solutions LLC - Avenue 31 Cafe
Miami, FL
01.2024 - 01.2025
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Organized take-out orders efficiently according to customer requests.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Stocked service areas with supplies during slow periods.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Processed payments accurately using cash registers or POS systems.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Coordinated catering services for special events such as weddings or corporate functions.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Assisted bartenders when needed during peak hours or when short staffed.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Waitress

Solutions LLC
Miami, FL
07.2016 - 12.2023
  • Checked on guests to verify satisfaction with meals, and suggested additional items to increase restaurant sales.
  • Trained new employees to perform duties.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Cashier

Deco Marketing Group
Miami, FL
05.2009 - 10.2010
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Received bill payments and issued receipts.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers and answered any questions they had about the store's products and services.

Hairstylist's Assistant

Capelus
Miami, FL
10.2004 - 10.2005
  • Assisted the hairstylist with washing, blow-drying, and styling.
  • Scheduled appointments for clients by booking time slots based on requested services and stylist availability.
  • Stocked inventory items and prepared inventory reports.
  • Prepared styling stations for stylists including stocking products, setting out tools and gathering supplies.
  • Ensured that each customer received exceptional service by attending to their needs throughout their visit.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Housekeeper

Ocean Blue Hotel
Miami, FL
10.2002 - 10.2004
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Supplied extra towels and toiletries when requested, to optimize guest comfort.
  • Checked 10 rooms per day to verify vacancies post-checkout.

Education

Cosmetology -

Beauty School Of America
Miami, FL
01.2014

Skills

  • Safe food handling
  • Point of Sale (POS) system operations
  • Effective customer upselling
  • Memory retention
  • Team collaboration
  • Stress management
  • Price memorization
  • Customer service
  • Cleanliness
  • Greeting guests
  • Allergy awareness
  • Food and beverage pairings
  • Guest relations management
  • Handling complaints

Languages

English
Professional
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Waitress

Solutions LLC - Avenue 31 Cafe
01.2024 - 01.2025

Waitress

Solutions LLC
07.2016 - 12.2023

Cashier

Deco Marketing Group
05.2009 - 10.2010

Hairstylist's Assistant

Capelus
10.2004 - 10.2005

Housekeeper

Ocean Blue Hotel
10.2002 - 10.2004

Cosmetology -

Beauty School Of America

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Yessi Barbe