Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Yessia Grant

Administrative Assistant
Columbia,MD

Summary

Detail oriented administrative personnel, experienced in driving great team successes through working with team members to increase profitability, operational efficiency, and customer satisfaction. Record performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer and team member feedback.

Overview

12
12
years of professional experience

Work History

Administrative Assistant

Maryland ENT Associates
07.2020 - Current
  • Manage master calendar and schedule appointments for providers based on optimal patient loads and clinician availability.
  • Schedule office visits, surgeries, time off, speaking engagements, lectures, court appearances, etc for multiple doctors/surgeons.
  • Maintain current and accurate medical records for over 10,000 patients.
  • Establish rapport with new and returning patients in order to provide positive experience for each person.
  • Organize office activities to boost morale.
  • Review physician letters and correct grammar and spelling errors.
  • Accept payment in person and over phone in form of card, check or cash.
  • Process over $1000 in payment daily
  • Advocate for patients through conversations with insurance representatives, labs, hospitals and other doctor offices.
  • Perform billing and coding duties to handle submitted claims.
  • Enhance office productivity by handling high volume of callers per day.

Manager on Duty

Columbia Association
02.2022 - Current
  • Greet guests at front desk, provide above-and-beyond customer service.
  • Performed tours of facility to increase membership
  • Manage check-in process
  • Send emails for members and guests to rectify issues.
  • Oversaw fast-paced front desk operations at busy facility with as many as 200+ guests
  • Use Spectrum software to process guest membership, check-ins and enroll members into classes and programs.
  • Check locker rooms, fitness floor, laundry area, weight room, etc to maintain clean and tidy environment.
  • Resolving issues for members, guests and team members.
  • Liaised with front desk staff to address requests, complaints or suggestions made by members and guests.
  • Monitor supplies by checking inventory on timely basis and reporting when stock is low.
  • Prepare shift and incident report.
  • Educate members on new trends and services to keep them updated.
  • Update team members on weekly "In the Know" segment for Columbia Association.

Front Desk Attendant

Supreme Sports Club
11.2019 - 02.2022
  • Greet guests at front desk and engage in pleasant conversations while managing check-in process.
  • Manage over 20 customer calls per day, greet callers enthusiastically, responds to inquiries and transfer calls to correct departments and personnel.
  • Build rapport with members and guests to create welcoming environment
  • Sell guests passes, personal training packages and training sessions.
  • Restock towels in locker rooms and on fitness floor
  • Educate guests on currents trends, classes and programs.
  • Enroll members into desired classes
  • Clean fitness floor equipments

Retail Sales Associate

Macy's
10.2019 - 05.2020
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
  • Provide assistance to over 50 customers daily
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Kept on top of changes to store products and promotions to maintain strong sales
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Assisted customers with prompt and polite support in-person and via telephone

Food Operations Specialist

The US Army
08.2011 - 01.2016
  • Team leader- managed food operations of 30 or more soldiers, menu planning, dining hall set up, provide support to all areas, enforce SOP
  • Collaborated with team members to meet all food service needs for for 600+ soldiers and civilians per day
  • Supervise Dining facility that served up to 1000 people
  • Order and inventory rations of food
  • Provide customer service
  • Inspect facilities
  • Enforce safety measures
  • Manage cash register
  • Perform administrative duties for over 3 years- organize files, create schedules, prepare memorandums, data entry, plan and lead meetings/events
  • Setting up conference room for meeting or events
  • Shipping and Receiving
  • Sort and issue mail accurately
  • Assisted in preparing and decorating dining room for special functions, and printing out special menus

Education

Associate of Arts - Computer And Information Systems Security

Howard Community College
Columbia, MD
05.2024

Certificate - Esthetics

Aveda Institute New York
New York, NY
10.2016

High School Diploma -

Merl Grove High School
Kingston, Jamaica

Skills

  • Master Scheduler
  • Management Experience
  • Excellent Organization Skills
  • Google Suites
  • Advanced Microsoft Suites (Excel, Outlook, Word,)
  • Data Entry
  • Inventory and Supply Management
  • Event Coordination
  • Customer Relations
  • Written and Verbal Communication
  • Multi-line Phone Talent
  • Presentation Design
  • Self-Motivated
  • Training and Development

Accomplishments

Phi Theta Kappa Honor's Society

Dean's List Spring 2017, Fall 2018, Summer 2023

Army Commendation Medal

Certificate of Achievement

Timeline

Manager on Duty

Columbia Association
02.2022 - Current

Administrative Assistant

Maryland ENT Associates
07.2020 - Current

Front Desk Attendant

Supreme Sports Club
11.2019 - 02.2022

Retail Sales Associate

Macy's
10.2019 - 05.2020

Food Operations Specialist

The US Army
08.2011 - 01.2016

Associate of Arts - Computer And Information Systems Security

Howard Community College

Certificate - Esthetics

Aveda Institute New York

High School Diploma -

Merl Grove High School

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Yessia GrantAdministrative Assistant