Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yessica A Garcia

Bellevue

Summary

Dedicated and passionate professional with a strong commitment to improving the well-being of families, children, and communities. Experienced in collaborating with agencies focused on providing support and resources to individuals in need. Eager to work with a team that promotes positive social change and empowerment through advocacy, service coordination, and community outreach.

Overview

13
13
years of professional experience

Work History

Training Officer

State of Ohio
08.2023 - Current
  • Company Overview: Ohio Workforce Development
  • Identify training needs by independently assessing training needs of other departments and creating needs/wants assessments, training evaluations, surveys, etc
  • Develop and conduct training per requisitions using surveys, evaluations, etc., and set up the best approach to training
  • Design and develop statewide, regional, or local trainings while staying compliant with OWD and state procedures, policies, and legislation
  • Ohio Workforce Development

Intake Specialist

State of Ohio
11.2021 - 07.2023
  • Company Overview: Ohio Workforce Development
  • Outreach to migrant and seasonal farmworker (MSFW) and H2A population and agricultural employers throughout Ohio to provide labor exchange needs using the Ohio Means Jobs for job order placement
  • Collaborated closely with OSHA, Ohio Department of Health, and other community, state, and federal organizations/partners
  • Followed up weekly with placements and assisted with mediating labor issues and if necessary, filing a formal complaint using DOL forms and forwarding to corresponding personnel and departments
  • Knowledge or federal and state laws within my field and department policies and procedures governing employment services and labor exchange
  • Ohio Workforce Development

Customer Service Representative

State of Ohio
07.2019 - 11.2021
  • Company Overview: Office of Unemployment Insurance Operations
  • Providing guidance and support to unemployed claimant’s receiving or applying for unemployment
  • Intake for unemployment application per OCR
  • Maintaining detailed notes on each claimant’s application with services provided by federal and state code standards
  • Knowledge of federal and state code on unemployment policies to be able to review claim applications and provide and/or gather information to a claimant application within my scope
  • Office of Unemployment Insurance Operations

Migrant Outreach Specialist

State of Ohio
09.2016 - 06.2019
  • Company Overview: Ohio Workforce Development
  • Data entry into government software (OWCMS)
  • Conducted outreach to MSFW population and agricultural employers throughout Ohio to provide labor exchange needs using the Ohio Means Jobs for job order placement
  • Knowledge of federal and state laws within my field and department policies and procedures governing employment services and labor exchange
  • Complete Interstate Clearance Orders 790 and review prior to sending in for approval to State and Federal agencies
  • Ohio Workforce Development

Family Services Advocate

Texas Migrant Council
09.2011 - 08.2016
  • Advanced cultural competency within the organization by offering training opportunities on diversity issues related to race, gender identity, sexual orientation, or socioeconomic status among others.
  • Enabled parents to develop effective parenting strategies through leading evidence-based educational classes on various topics such as discipline techniques or nutrition guidelines.
  • Upheld confidentiality and privacy standards for sensitive client information according to organizational policies and government regulations.
  • Enhanced family wellbeing by providing comprehensive support and resources to address individual needs.
  • Streamlined case coordination processes between agencies involved in providing services to the same family, reducing duplicative efforts and improving overall outcomes.
  • Assisted low-income families in obtaining necessary funding or subsidies for childcare expenses or other essential supports.
  • Empowered families to achieve self-sufficiency by providing financial education and employment assistance.
  • Ensured timely delivery of services to families in need by maintaining accurate records and efficient case management practices.
  • Improved access to services for families by developing strong partnerships with community organizations and service providers.
  • Increased parent engagement in children''s education through organizing school events, meetings, and workshops.
  • Facilitated positive outcomes for families in crisis by conducting thorough assessments and developing tailored action plans.
  • Provided targeted assistance to families facing eviction or homelessness by connecting them with legal resources, housing assistance programs, or emergency financial aid.
  • Contributed positively towards team goals utilizing excellent communication skills when collaborating with colleagues across departments.
  • Safeguarded the wellbeing of children at risk by reporting concerns promptly to appropriate authorities, as mandated by law.
  • Maximized program effectiveness through regular evaluation, data analysis, and continuous quality improvement efforts.
  • Supported healthy child development with early intervention programs, assessments, and referrals to appropriate services.
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Identified available community resources and programs for families of disabled children.
  • Collaborated with families to assist in growth, development, and education to increase potential.
  • Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.

Education

Bachelor of Science in Education - Human Development & Family Studies

Bowling Green State University

Skills

  • Detail-Oriented
  • Reliable
  • Dedicated
  • Self-Motivated
  • Adaptable
  • Organized
  • Emotionally Disciplined
  • Self-Regulated
  • Ambitious
  • Results-Oriented
  • Performance-Focused

Languages

Spanish
Native or Bilingual

Timeline

Training Officer

State of Ohio
08.2023 - Current

Intake Specialist

State of Ohio
11.2021 - 07.2023

Customer Service Representative

State of Ohio
07.2019 - 11.2021

Migrant Outreach Specialist

State of Ohio
09.2016 - 06.2019

Family Services Advocate

Texas Migrant Council
09.2011 - 08.2016

Bachelor of Science in Education - Human Development & Family Studies

Bowling Green State University
Yessica A Garcia