Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yessica Cabrera

The Bronx,NY

Summary

Dedicated professional with a proven track record at City Expeditor, enhancing customer satisfaction through meticulous route planning and exceptional relationship management. Leveraged strong multitasking and organizational skills to exceed delivery targets, achieving a significant increase in client retention. Expert in documentation and adept at fostering team collaboration, consistently prioritized client needs and deadlines.

Energetic and punctual individual with natural aptitude for time management and organization. Possesses strong navigation and route planning skills, along with ability to handle deliveries efficiently and safely. Committed to ensuring timely and accurate deliveries to contribute to operational success. Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

18
18
years of professional experience

Work History

Messenger

City Expeditor
09.2024 - Current
  • Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
  • Facilitated smooth pickups from multiple locations within designated timeframes, optimizing route planning.
  • Safeguarded confidential documents during transportation, maintaining the highest level of discretion and professionalism at all times.
  • Contributed to team efforts by providing backup support during peak periods or staff shortages.
  • Delivered and collected Type packages on tight schedule.
  • Enhanced customer satisfaction by ensuring timely and accurate delivery of packages.
  • Contacted customers to confirm delivery details and locations.
  • Followed company policies and procedures during shift.
  • Drove safely at all times to avoid accidents and harm.
  • Verified package information to check for accuracy and completeness.

Office Administrative Assistant

Antillana Supermarket
06.2023 - 09.2024
  • Responded to inquiries from callers seeking information.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Messenger Receptionist

City Expeditor
06.2021 - 05.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with planning office events and meetings for smooth execution.
  • Improved workflow by introducing more efficient document handling and organization practices.

Driver, Warehouse Orders

Amazon Flex
03.2017 - 02.2020
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
  • Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
  • Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
  • Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Operator

Nassue Lens
01.2007 - 08.2016
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
  • Developed strong working knowledge of company policies and procedures to provide accurate guidance to callers.
  • Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
  • Provided timely and accurate information to callers, resulting in increased customer trust and loyalty.
  • Maintained accurate directory of all personnel and phone extensions.
  • Resolved billing discrepancies for customers by carefully reviewing account details and applying necessary adjustments when needed.
  • Maintained detailed records of incoming calls for analysis and improvement of phone operator services.
  • Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
  • Resolved customer issues and complaints promptly and politely, upholding satisfaction.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Followed up on customer inquiries to confirm issues were adequately addressed.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Connected callers with appropriate professional, department, or business.
  • Maintained accurate records of calls placed and received.
  • Processed customer payments for timely, accurate order fulfillment.
  • Warmly greeted callers and offered assistance in transferring to appropriate department or employee.

Education

High School Diploma -

John F Kennedy
The Bronx, NY
07.2006

Skills

  • Clean driving record
  • Documentation skills
  • Route planning
  • Relationship management
  • Customer service
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Valid Driver's license
  • Teamwork
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Flexibility
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Customer interaction
  • Relationship building

Languages

Spanish and English
Full Professional

Timeline

Messenger

City Expeditor
09.2024 - Current

Office Administrative Assistant

Antillana Supermarket
06.2023 - 09.2024

Messenger Receptionist

City Expeditor
06.2021 - 05.2023

Driver, Warehouse Orders

Amazon Flex
03.2017 - 02.2020

Operator

Nassue Lens
01.2007 - 08.2016

High School Diploma -

John F Kennedy

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Yessica Cabrera