Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yessica Catano

Yessica Catano

Bayonne,New Jersey

Summary

Highly skilled professional with a versatile background in administrative support, customer service, and real estate. Proficient in managing diverse tasks such as preparing agendas, scheduling meetings, and providing exceptional customer assistance, with a reputation for anticipating needs, resolving challenges proactively, and promoting efficiency through effective schedule development. Resourceful and detail-oriented, with extensive experience in travel coordination, file management, and delivering superior customer experiences, while consistently handling multiple projects with accuracy and professionalism. A knowledgeable real estate professional with expertise in market analysis, property valuation, client relationship management, and navigating complex transactions. Skilled in negotiation and contract management, with a focus on integrity, adaptability, and delivering tailored solutions in dynamic environments. Committed to fostering collaboration, exceeding expectations, and achieving results.

Overview

Work History

Recertification Specialist

Paths Management Services LLC
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information

Assistant

L. Nelson and Associates Real Estate
  • Greeting clients, answering the telephone and making follow-up calls
  • Preparing correspondence, scheduling meetings, and making travel arrangements
  • Preparing real estate forms and documents
  • Coordinating showings, assisting at open houses, and obtaining feedback

Crew Member

The Juice Box of Brooklyn
  • Successfully communicated with all team members to navigate job duties and complete daily tasks
  • Closely followed protocols for emergency situations, maintaining calmness and efficiency
  • Performed major maintenance on blenders and juicer equipment to keep tools operational and detailed all repair work in reports for making juices, smoothie and protein shakes
  • Maintained high levels of productivity by efficiently cleaning and washing juicing machines equipment

Customer Service Associate

Walgreens
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion
  • Helped customers locate desired items and transfer oversized items to vehicles
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays
  • Changed sales floor signs to show current pricing and support product promotions
  • Created balanced pallets to support efficient and safe sales floor replenishment
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds

Youth Mentor

Langston Hughes After School Program
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues
  • Shared valuable life experiences with youths aged3 to17 to promote positive self-esteem and improve social skills
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified
  • Assisted youth with daily activities, including homework assignments, sports and fitness, art and literacy
  • Helped social workers build, coordinate and lead programs supporting individuals with ADD and ADHD

Education

Bachelor of Science - Computer Science and Programming

California National University For Advanced Studies
Torrance, CA

Associate Degree - Music

Nyack College
Nyack, NY

Associate of Science - Computer Science and Programming

The NYC College Of Technology
Brooklyn, NY

High School Diploma -

The Young Women Leadership School of Brooklyn

Skills

  • Market Analysis
  • Property Valuation
  • Negotiation and Closing Deals
  • Contract Management
  • Comparative Market Analysis (CMA) Expertise
  • Real Estate Marketing Strategies
  • Knowledge of Local and Regional Markets
  • Lead Generation and Prospecting
  • Property Showing and Staging
  • Transaction Coordination
  • Active Listening and Empathy
  • Building and Maintaining Client Relationships
  • Conflict Resolution and Mediation
  • Exceptional Verbal and Written Communication
  • Public Speaking and Presentation Skills
  • Client Needs Assessment
  • Real Estate CRM Software (eg, Salesforce, Zoho)
  • MLS Platforms (Multiple Listing Service)
  • Digital Marketing Tools (eg, Canva, Mailchimp)
  • Social Media Marketing (Instagram, Facebook, LinkedIn)
  • Video Creation and Editing (eg, YouTube, Final Cut Pro)
  • Property Management Software
  • Basic Data Analytics

Personal Traits and Soft Skills

  • Adaptability to Market Changes
  • Attention to Detail
  • Self-Motivation and Discipline
  • Creativity in Problem-Solving
  • Team Collaboration
  • Resilience Under Pressure
  • Ethical Decision-Making
  • Strong Work Ethic

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Recertification Specialist

Paths Management Services LLC

Assistant

L. Nelson and Associates Real Estate

Crew Member

The Juice Box of Brooklyn

Customer Service Associate

Walgreens

Youth Mentor

Langston Hughes After School Program

Bachelor of Science - Computer Science and Programming

California National University For Advanced Studies

Associate Degree - Music

Nyack College

Associate of Science - Computer Science and Programming

The NYC College Of Technology

High School Diploma -

The Young Women Leadership School of Brooklyn

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Yessica Catano