Yessica Cervantes Meza
El Paso,Texas
Summary
Hardworking with strong history of meeting and exceeding customer expectations. Sales and service expert with record of achieving performance targets while maintaining high-quality standards. Expert-level knowledge of industry service protocols and best practices.
Overview
2
2
years of professional experience
Work History
Shipping and Receiving Clerk
GE Healthcare
El Paso, TX
12.2024 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Handled day-to-day shipping and receiving overseeing more than number packages per day.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
Server
The shack Wings and Brews
El Paso, Texas
01.2024 - 11.2024
- Stayed up to date with popular sales trends of different products and items to encourage a point of sale through effective persuasion.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Call Center Customer Service Representative
Alorica
El Paso, Texas
01.2023 - 12.2023
- Managed caller requests for sales, service, and account support.
- Completed high volume of inbound and outbound calls within deadlines.
- Resolved customer concerns, following internal database prompts and company scripts.
- Met and exceeded assigned goals established by management
- Displayed positive, professional and empathetic tone to deliver consistently superior service.
- Understood client needs and advised on relevant products, services or opportunities.
- Navigated multiple computer applications while conversing with customers.
Education
Diploma -
Ysleta High School
06.2022
Skills
- Data Entry
- Paperwork Processing
- Account updating
- Information Security
- Data Collection
- Promotional support
- Positive and professional
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Clerk
GE Healthcare
12.2024 - Current
Server
The shack Wings and Brews
01.2024 - 11.2024
Call Center Customer Service Representative
Alorica
01.2023 - 12.2023
Diploma -
Ysleta High School