Yessica Cortes
Stockton,CA
Summary
Driven specialist with a proven track record at Pacific Homecare Services, adept in problem-solving and interpersonal communication. Successfully managed 2573 clients, enhancing operational efficiency by reducing onboarding time by 67%. My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Specialist
Pacific Homecare Services
11.2021 - Current
- Evaluate all incoming applications for Alta & San Andreas districts to ensure full completion, and submission of ALL required documents for hire.
- Review background checks and CPR certifications to ensure it complies with DDS (Department of Developmental Services) requirements.
- Manage 2573 clients. (& counting)
- Process about 130 new applications a month.
- Developed effective improvement plans in alignment with company goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Worked closely with Alta & San Andreas regional centers in regards to clients to come up with a plan to assist the families to get their services as soon as possible.
- Cut the onboarding process for providers from three months to one month.
- Work closely with HR, CPR, and Accounting departments to manage clients to resolve their concerns.
- Assist with VMRC, NBRC, and RCEB when necessary.
- Follow up with all providers in the process at least twice a week.
- Manage fingerprint mobile services, and billed clients.
- Attend company events or outings to promote the company and attract new customers and/or hires!
Administrative Assistant
Coast Landscape Management
08.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed department budgets and generated financial reports for management review.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Recorded new hires, transfers, terminations, or changes in job classifications to human resources files.
- Used accounting software to reconcile accounts, track income, and generate invoices.
Assitant General Manager
The Habit Burger Grill
09.2015 - 08.2020
- Cross-trained existing employees.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff.
- Opened new locations for the company and was responsible to train the entire front of the house up to company standards.
- Was sent to other store locations by the district manager to cover the General Manager's vacations.
Education
High School Diploma -
Franklin High School
Stockton, CA05.2016
Skills
- Proactive
- Bilingual
- Decision-Making
- Interpersonal Communication
- Relationship Building
- Goal Setting
- Adaptability
- Self Motivation
- Problem-Solving
- Time Management
- Multitasking
- Continuous Improvement
Certification
- Certified Real Estate Agent, Better Homes & Garden - 2023- Present DRE# 02187632
Timeline
Specialist
Pacific Homecare Services
11.2021 - Current
Administrative Assistant
Coast Landscape Management
08.2019 - 03.2020
Assitant General Manager
The Habit Burger Grill
09.2015 - 08.2020
High School Diploma -
Franklin High School
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