Yessica Cruz
Fresno,TX
Summary
Detail-oriented professional in order picking and customer service within retail. Utilized handheld devices for accurate online grocery order assembly and ensured timely customer communication. Managed cash transactions and resolved complaints through effective communication and problem-solving. Collaborated with team members to enhance productivity and service delivery.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Personal Shopper
Walmart
Missouri City, Texas
07.2026 - Current
- Picked online grocery orders using Walmart handheld device and store picking lists.
- Scanned merchandise for accurate order assembly in Walmart pickup area.
- Communicated order updates with customers through Walmart app and store messaging.
- Satisfied customers with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Assisted customers in selecting items that met their individual needs and preferences.
- Listened to customer needs to identify and recommend best products and services.
- Collaborated with store management team to ensure appropriate inventory levels were maintained.
- Utilized social media and digital platforms to research and connect with potential clients and brands.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
Team Leader
Jack in the Box
Fresno, Texas
07.2012 - 06.2021
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Delegated daily tasks to team members to optimize group productivity.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained a positive work environment that promoted collaboration between team members.
- Conducted regular performance reviews to assess individual team member progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Resolved guest complaints with calm service and clear communication
- Implemented strategic plans to enhance team performance and productivity.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Checked inventory levels and restocked supplies for daily operations
- Managed cash drawers, order accuracy, and point-of-sale transactions
Education
INFRAVENZ
Texas City, TXSophia
Skills
- Order picking
- Online order processing
- Verifying order accuracy
- Customer service
- POS transactions
- Cash handling
- Payment processing
- Inventory control
- Sales space planning
- Team leadership
- Performance tracking
- Conflict management
- Problem resolution
- Organizational planning
- Decision-making
- Effective communication
- Communication skills
- Interpersonal relationships
- Vendor coordination
- Client relations
- Client engagement
- Networking
- Detail orientation
- Team leadership
- Client engagement
- Cash handling
Languages
English
Professional
Spanish
Professional
Timeline
Personal Shopper
Walmart
07.2026 - Current
Team Leader
Jack in the Box
07.2012 - 06.2021
INFRAVENZ
Sophia