Yessica Esquivel
Charlotte,NC
Summary
Detail-oriented and results-driven customer service professional with a proven track record of delivering exceptional client support in high-volume, fast-paced environments. Skilled in communication, conflict resolution, and customer relationship management. Demonstrates strong problem-solving abilities, professionalism under pressure, and a commitment to maintaining the highest standards of service quality. Adept at collaborating with cross-functional teams to enhance customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
2022
2022
years of post-secondary education
Work History
Sales Representative
AT&T
Mooreville, NC
01.2025 - Current
- Engaged customers to understand their needs and recommend suitable products.
- Demonstrated features of devices and services to enhance customer experience.
- Processed sales transactions accurately using point-of-sale systems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer inquiries and issues effectively to ensure positive interactions.
Retention Customer Service Representative
Spectrum Corporate
Charlotte, NC
08.2024 - 01.2025
- Resolved billing discrepancies through effective communication and problem-solving skills.
- Educated customers on product features and benefits to enhance user experience.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Documented customer interactions accurately in company CRM systems.
Education
Carolina Highscool And Academy
Greenville, SCSkills
- Sales transaction processing
- Education strategies
- CRM documentation
- Active listening
- Team collaboration
- Contact follow-up
- Effective communication
- Data analysis
- Issue resolution
Languages
Spanish
Native/ Bilingual
Timeline
Sales Representative
AT&T
01.2025 - Current
Retention Customer Service Representative
Spectrum Corporate
08.2024 - 01.2025
Carolina Highscool And Academy