Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic
Yessica Funes

Yessica Funes

Houston,TX

Summary

Dynamic Sales Associate with a proven track record at Xclusive Trading Inc, excelling in customer service and relationship building. Achieved consistent sales targets through effective teamwork and problem-solving skills. Recognized for enhancing customer satisfaction and loyalty while managing inventory efficiently, contributing to a thriving retail environment.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

7
7
years of professional experience

Work History

Sales Associate

Xclusive Trading Inc
10.2019 - 08.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.
  • Managed inventory to ensure product availability, contributing to uptick in sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Sales Associate

Jacob Telecom
05.2013 - 10.2019
  • WDeveloped and maintained strong customer relationships to enhance loyalty and satisfaction.
  • Collaborated with team members to achieve monthly sales targets through strategic planning.
  • Implemented process improvements that increased operational efficiency within the sales department.
  • Conducted regular inventory assessments to ensure product availability and optimize stock levels.
  • Resolved customer inquiries and complaints promptly, enhancing overall service quality.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Trained and mentored new associates on product knowledge and sales techniques.
  • Analyzed market trends to identify opportunities for product promotion and upselling.
  • When manager was not available make paychecks for employees.
  • Create work schedule for the store where I was located.

Education

High School Diploma -

Alief Taylor High School
Houston, TX
06.2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Cash handling
  • Verbal/written communication
  • Store opening and closing
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Inventory control
  • Negotiation tactics
  • Friendly and outgoing
  • Calm demeanor

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Volunteering
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • Participate in soccer and running, as recreational activities to maintain physical fitness
  • Running
  • Gym Workouts
  • Video Gaming

Timeline

Sales Associate

Xclusive Trading Inc
10.2019 - 08.2020

Sales Associate

Jacob Telecom
05.2013 - 10.2019

High School Diploma -

Alief Taylor High School

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