Yessica Gomez

HB Leisure

06.2021 - 08.2024

Operated various gaming stations, ensuring smooth gameplay and an enjoyable experience for customers.
Provided excellent customer service by explaining game rules, assisting players, and resolving any issues or disputes that arose.
Managed payment handling, including game sales, prize redemption, and operating a Clover POS.
Performed maintenance on game equipment and took care of troubleshooting technical issues to minimize downtime.
Sewed and repaired broken prizes, ensuring a steady supply of high-quality items for customers.
Acted as a reliever by covering colleagues' breaks, maintaining smooth operations during shifts.
Opened the game area early to prepare and set up gaming equipment, stocked prizes, and organized the space before customers arrived.
Cleaned and maintained the game area, ensuring a tidy and safe environment for customers and staff.
Proactively upsold game deals to customers, helping increase daily and hourly revenue targets.
Adapted quickly to new games and platforms within the company''s portfolio.
Consistently met or exceeded sales and performance targets through effective communication and service.
Trained new Game Operators, ensuring consistent quality across our workforce.