Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Yessica Guzman

Los Osos,CA

Summary

Highly motivated employee with a desire to take on new challenges. Hardworking employee with twelve years of experience in customer service. Devoted to giving every customer a positive and memorable experience. Dedicated employee providing skills to prioritize and multi-task in a fast paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hairstylist

Great Clips
Atascadero, CA
08.2023 - Current
  • Greeted customers, answered phones and booked appointments.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Recommended products to clients based on their individual needs.
  • Upsold additional services when appropriate to increase sales volume.
  • Pursued continuing education and training to stay up to date with new trends and techniques.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Operated cash registers to receive payments from patrons.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.

Customer Service Representative

Mechanics Bank
Morro Bay, CA
08.2019 - 04.2022
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Maintained confidentiality of bank records, transactions and customer information.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Performed cash handling duties including counting currency, coins and checks.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Researched customer inquires regarding their accounts using internal banking systems.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Welcomed customers and offered pleasant service during entire transaction.

Education

High School Diploma -

Morro Bay High School
Morro Bay, CA
06-2012

Some College (No Degree) -

Cuesta College
San Luis Obispo, CA

Skills

  • Bilingual
  • Attention to Detail
  • Relationship Building
  • Twelve Years in Customer Service
  • Friendly Communication
  • De-Escalating Conflicts
  • Meeting Sales Goals
  • Active Listening

Certification

Licensed Cosmetologist

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Hairstylist

Great Clips
08.2023 - Current

Customer Service Representative

Mechanics Bank
08.2019 - 04.2022

High School Diploma -

Morro Bay High School

Some College (No Degree) -

Cuesta College

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Yessica Guzman