Yessica Herrera
351 B Street Fillmore,CA
Summary
Diligent, Conscientious, detail-oriented retail representative and In-home care specialist striving to maximize and utilize skills and correspond to employers professionally and offering the highest level of comfort and care to patients. Five years in the retail industry with experience in serving customers to exemplify satisfaction in customer/client care.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Caregiver Provider
In-Home Supportive Services (IHSS)
06.2022 - 07.2024
- Assisting clients maintaining personal hygiene.
- Supported clients with personal care needs to enhance comfort and dignity.
- Aided clients with activities of daily living by assisting them to move in and out of bed and on and off chairs.
- Meal preparations: preparing meals and snacks according to the client's needs and dietary restrictions.
- Facilitated household tasks to promote a clean and organized living space.
- Assisting clients with medication reminders and documentation of medication taken - time and dosage.
- Provided transportation support for clients to ensure they could attend medical appointments and social activities.
- Executed shopping and errands by acquiring groceries and essential items for clients to support their daily living needs.
- Protective supervision: for clients with cognitive impairments or other vulnerabilities.
- Communicating with the client and their family: Keeping the client's family or authorized representatives informed about their well-being and any concerns.
- Following the client's service plan: Adhering to the specific needs and requirements outlined in the client's service plan.
- Protecting clients' Health Insurance and Portability and Accountability Act (HIPAA).
- Always Protecting Clients' Health Information (PHI).
Courtesy Clerk & Cashier
Albertsons
02.2024 - 05.2024
- Stocked shelves with products to maintain inventory organization.
- Cashier: greeting and welcoming customers.
- Handled cash transactions accurately during customer checkouts.
- Closed out cash handling funds at the end of shifts.
- Providing information about products, sales, and promotions.
- Managed checkout processes to ensure efficient customer service.
- Bagged customer orders efficiently for quick service.
- Building product displays.
- Monitored UPC codes for accuracy during transactions.
- Assisting with money orders, lottery tickets, and other transactions.
- Maintaining a safe, secure, and sanitary work environment.
- Sliced meat and cheese to customer specifications for deli orders.
- Supported baking and packaging processes for fresh bakery items..
- Produce: Preparing produce for sale (washing, cutting, etc.).
- In-Store Shopper: Substituted products to meet customer needs.
Courtesy Clerk
Vons
01.2020 - 01.2024
- Greeted customers and addressed inquiries to enhance shopping experience.
- Handling customer inquiries and complaints.
- Provided customer service support in the Deli Department by answering questions.
- Delivered customer service in the bakery by helping customers with their selections.
- Performed cashier duties by processing cash, checks, and card payments efficiently.
- Resolved customer inquiries and complaints, ensuring positive resolutions.
- Operating point-of-sale systems.
- Collected shopping carts from parking lot to maintain store accessibility.
- Maintaining store cleanliness and organization.
- Cleaned restrooms and promptly addressed spills to maintain hygiene standards.
- Placing appropriate caution signs during spills to inform customers to be careful when walking by.
- Supported opening and closing procedures by preparing the store for operation.
- Received and loaded freight deliveries, ensuring accurate inventory levels.
- Maintained accurate supply paperwork to support inventory management. Registers upkeep of supply front end.
Education
Riverside City College
College -
Ventura College
Ventura, CA 07.2017 - 01.2019
High School -
Fillmore Senior High School
Fillmore, CA 08.2011 - 06.2015
Skills
- Personal care
- Medication management
- Patient monitoring
- Meal preparation
- Activity support
- HIPAA compliance
- Time management
- Customer service
Timeline
Courtesy Clerk & Cashier
Albertsons
02.2024 - 05.2024
Caregiver Provider
In-Home Supportive Services (IHSS)
06.2022 - 07.2024
Courtesy Clerk
Vons
01.2020 - 01.2024
College -
Ventura College
07.2017 - 01.2019
High School -
Fillmore Senior High School
08.2011 - 06.2015
Riverside City College