Yessica Kumbarja
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Affectionate Babysitter with hands-on experience monitoring well-being and safety of children. Energetic in conducting fun, age-appropriate activities and modeling appropriate social behaviors. Alert and organized individual dedicated to maintaining child-friendly environment. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.
Overview
4
4
years of professional experience
Work History
Coffee Barista
Corner spot
12.2021 - Current
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Restaurant Hostess
Maiella
10.2021 - 01.2022
- Greeted guests and sat customers at tables or in waiting areas.
- Supported serving staff, food runners and bussers to keep the dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Accommodated guests with children and special needs to promote a comfortable dining experience.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Hostess and Counter
Martha's Country Bakery
04.2021 - 11.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Explained QR code scanning for electronic menu access.
- Built positive relationships with other front-of-house and kitchen staff.
Babysitter
Babysitting Service
06.2020 - 11.2020
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Organized various activities, games, crafts and outings to keep children entertained.
- Created nurturing, safe environments to promote emotional, social and intellectual growth.
- Worked to keep home areas neat and tidy.
- Cared for children's hygiene and personal needs by changing diapers, bathing and feeding.
- Reacted quickly in emergency situations and used good judgment under stress.
- Updated parents on children's progress and routines to support a stable and structured environment.
- Administered one-on-one care to meet physical, emotional, social and intellectual needs of children.
Education
Biology
Iona College
Nursing
LaGuardia Community College of The City University of New York
Long Island City, NYHigh School Diploma -
St. John's Preparatory School
Astoria, NY05.2021
Skills
- Product displays
- Credit card transactions
- Coffee expertise
- Child Safety Procedures
- Behavior Management
- Chore Assignments
- Problem Solving
- Customer Retention
- Cleaning and Sanitizing
- Coordinating Orders
- Detail-Oriented
- Relationship Building
- Front of House Operations
- Customer Service
- Calm Under Pressure
- Speedy and Efficient
- Active Listener
- Conflict Mediation
- Solid Problem Solver
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Timeline
Coffee Barista
Corner spot
12.2021 - Current
Restaurant Hostess
Maiella
10.2021 - 01.2022
Hostess and Counter
Martha's Country Bakery
04.2021 - 11.2021
Babysitter
Babysitting Service
06.2020 - 11.2020
Biology
Iona College
Nursing
LaGuardia Community College of The City University of New York
High School Diploma -
St. John's Preparatory School
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