Yessica Morel De Fermin
BRONX,NY
Summary
Driven professional with a proven track record at Grupo Azar, enhancing customer satisfaction and loyalty while leading a team to reduce complaints effectively. Expert in Microsoft Applications and adept in child behavior management, I bring a strong work ethic and patience, ensuring high-quality service and team collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Attendants and Monitors
All County Bus
Yonkers, NY
10.2022 - 02.2023
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Assisted juvenile passengers in crossing roadway safely.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
Customer Service Manager
Grupo Azar
Dominican Republic
04.2011 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
BBA - Business Administration
Dominican University O&M
Dominican Republic11.2017
Skills
- Strong Work Ethic
- Patience and understanding
- First Aid/CPR
- Child Behavior Management
- Team player attitude
- Reliability and punctuality
- Microsoft Applications Proficiency
Certification
- Licensed Business Administration - 4 Years
- Technical Accounting - 2 Years
- Certified Attendants and Monitors, Education Department - 30 hours
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Attendants and Monitors
All County Bus
10.2022 - 02.2023
Customer Service Manager
Grupo Azar
04.2011 - 12.2019
BBA - Business Administration
Dominican University O&M