Yessica Padilla
Amarillo
Summary
Proven Executive Assistant with a track record of enhancing productivity at Haven Health Clinics by devising solutions for daily operational challenges. Expert in office administration and customer service, I significantly improved documentation efficiency and staff training processes. My strategic planning skills and empathetic patient care have been pivotal in elevating clinic operations and patient satisfaction.
Overview
6
6
years of professional experience
Work History
Executive Assistant to the Chief Executive Officer
Haven Health Clinics
08.2022 - 03.2025
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
- Answered high volume of phone calls and email inquiries.
- Facilitated training and onboarding for incoming office staff.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Created and managed office systems to efficiently deal with documentation.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
Front Desk Medical Receptionist
Haven Health Clinics
08.2022 - 03.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Supported office staff and operational requirements with administrative tasks.
Medical Assistant
Haven Health Clinics
08.2019 - 09.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Education
High School Diploma -
Palo Duro High School
Amarillo, TX06-2009
Skills
- Executive support
- Office administration
- Customer service
- Phone etiquette
- Strategic planning
- Social media
- Staff training
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant to the Chief Executive Officer
Haven Health Clinics
08.2022 - 03.2025
Front Desk Medical Receptionist
Haven Health Clinics
08.2022 - 03.2025
Medical Assistant
Haven Health Clinics
08.2019 - 09.2020
High School Diploma -
Palo Duro High School
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