Yessica Pena Gonzalez
West Palm Beach
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Insurance Collection Specialist
Center For Bone And Joint Surgery
2020.05 - Current
- Streamlined collection processes for increased efficiency through the implementation of new software systems.
- Reduced aged receivables with diligent follow-up on outstanding insurance claims.
- Negotiated favorable payment terms, resulting in prompt settlements of overdue accounts.
- Monitored insurance payment trends, identifying potential issues and proactively addressing them to prevent future delays in payments.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
BILLING DEPARTMENT
Center For Bone And Joint
2020.03 - Current
- Patient Check-in, Insurance Eligibility and Verification, Medical Coding of Diagnosis, Procedures and Modifiers, Charge Entry, Claims Submission, Payment Posting.
FRONT DESK CLERK
Center For Bone And Joint
2018.06 - 2020.03
- Answering incoming calls, directing calls to appropriate staff, greeting and checking in all patients for office appointments, including paperwork for patients to fill out, scanning insurance cards, entering all demographic information into the electronic health record, scanning for staff as needed, and working closely with physicians and staff.
MRI FRONT DESK
Center For Bone And Joint
2016.08 - 2018.06
CALL CENTER REPRESENTATIVE
Center For Bone And Joint
2015.09 - 2016.08
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Education
High School Diploma -
ROYAL PALM BEACH HIGH SCHOOL
Royal Palm Beach, FL05.2012
Skills
- Bilingual
- Communication skills
- Computer skills
- Teamwork
- Problem solving
- Ability to work under pressure
- Confidence
- Active Listening
- Organizational Skills
- Problem Solving
- Customer Service
- Adaptability
- Teamwork Abilities
- Attention to Detail
Timeline
Insurance Collection Specialist
Center For Bone And Joint Surgery
2020.05 - Current
BILLING DEPARTMENT
Center For Bone And Joint
2020.03 - Current
FRONT DESK CLERK
Center For Bone And Joint
2018.06 - 2020.03
MRI FRONT DESK
Center For Bone And Joint
2016.08 - 2018.06
CALL CENTER REPRESENTATIVE
Center For Bone And Joint
2015.09 - 2016.08
High School Diploma -
ROYAL PALM BEACH HIGH SCHOOL
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