Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
GeneralManager

Yessica Perez

Paterson,NJ

Summary

Ambitious and results-oriented General Manager with over 14 years of experience creating strategic alliances with

Five Guys to effectively align with and support key business initiatives. Progress-driven planner adept at building and retaining high-performing teams. Leverages effective daily production planning, budgeting and resource management to reach operational objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

General Manager

Five Guys
EAST HANOVER, United States
03.2022 - Current
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
  • Tracked monthly sales to generate reports for business development planning.
  • Forecasted outlook by mitigating operational risk and compiling performance, financial, headcount and AUM data.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reduced corporate risk by managing shrink processes and controlling inventory levels.
  • Directed successful operational turnaround, eliminating over $[30,00] in debt within [4 months].

General Manager

Urban fire
MADISON, MI
06.2009 - 09.2011
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
  • Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.

Education

No Degree - Business Administration And Management

Seton Hall University
South Orange, NJ

High School Diploma -

East Side High School
Paterson, NJ
06.2011

Skills

  • Computer Skills
  • Work Ethic
  • Team Building
  • Customer Service
  • Data Management
  • Basic Math
  • PPE Use
  • Maintenance & Repair
  • Conflict Resolution
  • Problem Resolution
  • Training & Development
  • Microsoft Office
  • MS Office
  • Critical Thinking
  • Fluent in Spanish
  • Team Management
  • Friendly, Positive Attitude
  • Working Collaboratively
  • Active Listening
  • People Skills
  • Organizational Skills
  • Reliable and Trustworthy
  • Performance Monitoring and Evaluation
  • Originality and Creativity
  • Hiring and Onboarding
  • Microsoft Internet Explorer
  • Adobe Systems Adobe Creative Cloud
  • Focus and Follow-Through
  • Finance and Accounting Oversight
  • Mathematical Calculation and Reasoning
  • Business Leadership
  • Sales Tracking
  • Google Analytics
  • Microsoft Excel
  • Supply Chain Management
  • Financial Forecasting
  • Microsoft Outlook
  • Microsoft Access
  • Records Organization and Management
  • Sales Activities
  • Problem Anticipation and Resolution
  • Business Management Principles
  • Payroll Software
  • Mozilla Firefox

Accomplishments

I've been with the company since 2014 and ever since I've been part of the opening team. I was the AGM during the opening of our Rockaway location back in 2015. Fast forward 2019 I was part of the refresh in store 0352 in Madison NJ. I was also the AGM for store 1934 in 2020 when 1st open our doors. I became GM for location 1610 in 2020 and was part of that refresh as well. I am now currently the GM of 1464 in EH NJ.

Certification

  • Licensed Servsafe Proctor - [9/13/2024]

Languages

Spanish
Native or Bilingual

Timeline

General Manager

Five Guys
03.2022 - Current

General Manager

Urban fire
06.2009 - 09.2011

No Degree - Business Administration And Management

Seton Hall University

High School Diploma -

East Side High School

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Yessica Perez