Yessica Polonia
Allentown,PA
Summary
Dynamic leader with a proven track record, enhancing warehouse efficiency and team performance. Excelled in shipment oversight and multitasking, significantly improving order fulfillment processes. Skilled in problem-solving and fostering a collaborative environment, I drove quality control initiatives, resulting in a notable increase in customer satisfaction.
Overview
7
7
years of professional experience
Work History
Warehouse Lead
Kenco Logistics
Northampton, PA
01.2023 - Current
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Tracked outgoing orders to provide shipping status to customers.
- Supervised a team of 35 warehouse associates, providing guidance and support to ensure efficient workflow.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Resolved any customer service issues related to orders picked up from the warehouse.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Utilized computer programs such as Microsoft Office Suite to generate reports on a weekly basis.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Provided feedback on improvement opportunities within the warehouse environment.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
- Used computer and company software to enter shipment and inventory records.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Reviewed work orders to determine work assignments and material and equipment needs.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Packaged items with appropriate materials to prevent damage during shipping.
ICQA Problem Solver
Kenco Logistics
Northampton, Pennsylvania
04.2022 - 12.2022
- Conducted daily audits of the production line for compliance with quality standards.
- Evaluated process changes to assess impact on product quality.
- Assisted in developing and implementing a comprehensive training program for operators in order to improve overall quality assurance results.
- Provided technical support to operations teams related to ICQA processes and procedures.
- Initiated investigations into non-conformance reports, analyzed causes of defects, determined corrective actions, and monitored implementation of preventive measures.
Material Assistant
Lutron Electronics Co. Inc
Allentown, USA
08.2017 - 08.2021
- Operated pallet jacks to transfer large products from one area of the warehouse to another, allowing for easier accessibility.
- Fastened documentation, including commercial invoices, packing slips, and bills of lading, to shipments leaving the facility.
- Shipped products as scheduled, using carrier software, including FedEx, DHL, and UPS platforms, to generate shipping labels.
- Packed, secured, labeled, and applied postage to materials to prepare items for shipment.
- Organized freight forwarding activities with carriers, brokers, and overseas agents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared and shipped international orders to customers in a timely manner.
Education
High School Diploma -
IPISA
Dominican Republic10.2014
Skills
- Shipment oversight
- Task delegation
- Multitasking and organization
- Customer service
- Supervisory experience
- Paperwork verification
- Problem-solving
- Quality control
- Shipping documentation
- Driver communications
- Work order processing
- Warehouse auditing
- Order fulfillment
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Warehouse Lead
Kenco Logistics
01.2023 - Current
ICQA Problem Solver
Kenco Logistics
04.2022 - 12.2022
Material Assistant
Lutron Electronics Co. Inc
08.2017 - 08.2021
High School Diploma -
IPISA