Yessica Rodriguez
Savannah
Summary
Highly organized and results-oriented bilingual professional with a solid track record in customer service, consultative sales, and operational management. With proven experience in both clinical and commercial environments, I excel at solving complex problems, managing multiple priorities, and building long-term business relationships. I possess advanced proficiency in office systems, database management (AS 400, Excel), and a work ethic focused on efficiency and extreme punctuality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Assistant
Contractors Depot
Savannah
08.2023 - Current
- Customer Support.
- Process received orders.
- Process orders.
- Help and guidance to the customer on the functionality of the different products.
- Contractors Depot , Inc. is a family owned distributor of the highest quality building & construction materials.
Internet Sales Agent
Chatham Parkway Toyota
Savannah
05.2020 - 08.2023
- Developed strong business relationships to provide service and value beyond customer expectations.
- Utilized consultative selling skills to identify key trends.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Trained new employees on customer service, money handling and organizing strategies.
- Completed daily outbound calls, up to Number hours per day.
- Presented professional image consistent with Company's brand values.
- Dealership
Medical Office Assistant
Dr. Carlos Tello MD
Paterson
10.2019 - 12.2019
- Scheduled patient appointments and managed physician's calendar efficiently.
- Prepared and maintained accurate patient medical records and files.
- Assisted with insurance verification and preauthorization processes effectively.
- Coordinated communication between patients and healthcare providers seamlessly.
- Processed patient billing and handled payment collection professionally.
- Maintained cleanliness and organization of the medical office environment consistently.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Managed medical records using an electronic health record system.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Verified insurance coverage for each patient visit.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Processed referrals for specialist visits or diagnostic tests.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Cooperated with Medicare, Medicaid, and private insurance providers to resolve billing issues.
General Laborer
Clarin's Group
New York
08.2018 - 10.2019
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Sort and place materials or items on racks, shelves or in bins according to organizational standards.
- Open bales, crates and other containers.
- Maintains inventory controls by collecting stock location orders, printing requests, recording amounts of materials or items received or distributed through a computer.
- May also assist in counting of physical inventory.
- Prepare parcels for mailing.
- Maintains a safe and clean work environment.
- Organize warehouse and work area for orderliness at all times.
- Wear the proper safety equipment.
- Warehouse
Medical X-Ray Technician
Hospital Metropolitano de Santiago - HOMS
01.2015 - 06.2016
- Prepare patients for radiology procedures.
- Guide patients to dressing and x-ray rooms, provide verbal and/or written instructions and assist patients in positioning body parts to be radiography.
- Explain procedures and observe patients to ensure patient care, safety and comfort during the scan.
- Operate radiology equipment to produce images of the body for diagnostic purposes.
- Take x-rays following established radiology requirements and regulations to ensure patient care and safety.
- Use radiation safety measures and protection devices to ensure safety of patients and team members.
- Hospital
Education
High School -
Nuestra Señora Del Rosario De Fatima
Medical Assistant -
Finlay Institute
New JerseySkills
- Customer service
- Order processing
- Product knowledge
- Sales strategies
- CRM software
- Business relationship management
- Conflict resolution
- Team collaboration
- Employee training
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Adaptability
- Customer relationship management
- Processing payments
- Positive customer engagement
- Interpersonal skills
- Bilingual communication
Certification
- High School Diploma
- Medical Assistant
- EKG Technician
- Phlebotomy Technician
Languages
- Spanish
- English, Full Professional Proficiency
- Spanish, Full Professional Proficiency
Timeline
Sales Assistant
Contractors Depot
08.2023 - Current
Internet Sales Agent
Chatham Parkway Toyota
05.2020 - 08.2023
Medical Office Assistant
Dr. Carlos Tello MD
10.2019 - 12.2019
General Laborer
Clarin's Group
08.2018 - 10.2019
Medical X-Ray Technician
Hospital Metropolitano de Santiago - HOMS
01.2015 - 06.2016
High School -
Nuestra Señora Del Rosario De Fatima
Medical Assistant -
Finlay Institute