Summary
Overview
Work History
Education
Skills
Timeline
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Yessica Romero

Martinsville,VA

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language

Work History

Pizza Hut Shift Manager

Pizza Hut
Collinsville, VA
08.2017 - Current
  • Trained and mentored new employees to maximize team performance.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Trained back-up associates and led crew members in managing operations of storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.

Education

Martinsville High School
Martinsville, IN
08.2015 - 05.2019

Skills

Training and mentoring

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Timeline

Pizza Hut Shift Manager

Pizza Hut
08.2017 - Current

Martinsville High School
08.2015 - 05.2019

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Yessica Romero