Yessica Romero
Martinsville,VA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Pizza Hut Shift Manager
Pizza Hut
Collinsville, VA
08.2017 - Current
- Trained and mentored new employees to maximize team performance.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained back-up associates and led crew members in managing operations of storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
Martinsville High School
Martinsville, IN 08.2015 - 05.2019
Skills
Training and mentoring
Accurate money handling
Interpersonal Communication
Decision-Making
Strategic planning
Staff Management
Timeline
Pizza Hut Shift Manager
Pizza Hut
08.2017 - Current
Martinsville High School
08.2015 - 05.2019