Overview
Work History
Education
Skills
References
Timeline
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Yessica Rosales Hernandez

San Bruno,CA

Overview

2
2
years of professional experience

Work History

Shelter Services Case Manager

Samaritan House of San Mateo County
South San Francisco, CA
10.2022 - Current
  • Started through Temp Agency, Robert Half International, as Temp-To-Hire on a 6-month contract and was hired on July 2023
  • Developed individualized case plans of improvement for a case load up to 27 identified clients at a non-profit organization and track their progress by entering data in database systems such as Salesforce and Clarity
  • Monitor client to progress towards assigned goals and action plans by using management techniques to ensure forward movement to permanent housing
  • Established and maintained effective relationships with clients as well as collaborations with partner agencies
  • Developed effective time management skills by regulating weekly or bi-weekly meetings among my clientele load as well as assessing new clients on a weekly basis
  • Supporting with the front desk by answering phone calls, assisting with intakes and daily operation procedures
  • Developed the ability to exercise appropriate and sound judgment with tact and diplomacy both under normal and stressful situations. Maintained professionalism and appropriate composure when faced with escalated situations and de-escalate situation accordingly

Summer Conference Assistant

Cal State LA Housing and Residence Life
Los Angeles, CA
05.2022 - 08.2022
  • Primary responsibility to build community among summer residents which comprised of both Cal State LA students and Summer Conference Guests
  • General office administrative work and database management: was in charge of mass programming ID cards for access to rooms and facilities using LenelS2 security software
  • Guest service coordinator assistant: being a point of contact between summer conference guests and the business operation team by issuing license agreements that involve the logistics of their stay
  • Lead contact for largest conference guest, Professional Linguistic Upper Studies (PLUS), an English Language Program for international students that had over 600 guests stay overnight for a long duration.

Program Assistant

Cal State LA Housing and Residence Life
Los Angeles, CA
08.2021 - 05.2022
  • Took a lead position to plan and execute large-scale programming that will bring community skills to all residents in Housing
  • Perform budget management skills when planning big programs and encourage collaboration with all possible resources available.

Education

Bachelor of Arts - Communication

California State University - Los Angeles
Los Angeles, CA
05.2022

Skills

  • Critical Thinking
  • Conflict Management
  • Attention to Detail
  • Microsoft Suite
  • Event Planning
  • Guest Services

References

  • Juan Molina, Shelter Services Manager of Samaritan House - jmolina@samaritanhousesanmateo.org - (650)476-9653
  • Kris Arceo, Student and Guest Service Coordinator of Cal State LA - kdarceo@gmail.com - (626)223-9730
  • Ruby Park, Assistant Director for Residential Life of UC Riverside - Ruby.park@ucr.edu - (951)660-2607

Timeline

Shelter Services Case Manager

Samaritan House of San Mateo County
10.2022 - Current

Summer Conference Assistant

Cal State LA Housing and Residence Life
05.2022 - 08.2022

Program Assistant

Cal State LA Housing and Residence Life
08.2021 - 05.2022

Bachelor of Arts - Communication

California State University - Los Angeles

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Yessica Rosales Hernandez