Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender
Yessica Santos

Yessica Santos

Elizabeth,NJ

Summary

Dynamic hospitality professional with proven expertise in customer service and drink preparation techniques honed at JS’ Bar and Grill. Excelled in staff management and inventory control, significantly enhancing operational efficiency. Known for an engaging personality and effective communication, consistently delivering exceptional guest experiences. Demonstrates outstanding organizational ability and a commitment to cleanliness and hygiene.

Overview

3
3
years of professional experience

Work History

Bartender

Lagar
07.2024 - 09.2024
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.

Waitress

Armando’s Place
07.2022 - 07.2024
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Bartender

JS’ Bar and Grill
11.2021 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Education

Bachelor Of Tourism Studies -

Universidad Autónoma S.D
Dominican Republic
08.2020

Skills

  • Team player attitude
  • Clear and effective communication
  • Patience and Tolerance
  • Outgoing Personality
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Organizational ability
  • Responsible Alcohol Service
  • Payment Processing
  • Cash Register Operation
  • Menu Memorization
  • Memory retention
  • Hospitality service expertise
  • Suggestive Selling
  • Drink Preparation Techniques
  • Inventory
  • Sales expertise
  • Classic cocktails
  • Wine and liquor knowledge
  • Staff Management
  • Basic accounting

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Bartender

Lagar
07.2024 - 09.2024

Waitress

Armando’s Place
07.2022 - 07.2024

Bartender

JS’ Bar and Grill
11.2021 - 05.2022

Bachelor Of Tourism Studies -

Universidad Autónoma S.D

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Yessica Santos