Yessica Torres
Phoenix,AZ
Summary
Dedicated Behavioral Health Professional with 12 years of experience in diagnosing behavioral health disorders and developing tailored treatment plans. Proven ability to empower clients to overcome personal challenges through compassionate support and strategic interventions. Adept at collaborating within multidisciplinary teams while also excelling in independent roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager II
Department of Economic Security
Phoenix, Arizona
07.2024 - Current
- Developed and maintained relationships with community resources and service providers.
- Acted as consultant to community programs by interpreting regulations and policies.
- Conducted initial assessments to determine client eligibility for programs and services.
- Monitored client progress through regular follow-ups and case reviews.
- Collaborated with multidisciplinary teams to provide holistic support to clients.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Utilized case management software and databases for efficient information tracking.
- Educated clients and their families about their rights and available community resources.
Clinician
Arizona Center for Change
Phoenix, Arizona
01.2023 - 06.2024
- Conduct assessment to evaluate the nature of their presenting problems in order to determine their needs and develop appropriate treatment plan goals
- Develop and provide individual treatment plans; monitor, evaluate and document clients’ progress
- Provide individual and group counseling, therapeutic interventions, and client progress in treatment.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Case Manager/Clinician
Sage Counseling Services
Phoenix, AZ
08.2022 - 01.2023
- Provide case management services to support SAGE clients in the Transition Program from Incarceration
- Additionally facilitated virtual psychotherapy groups for substance abuse, parenting groups, domestic violence, and Cognitive Skills / Recidivism Reduction Groups.
- Educated patients on symptoms, root issues, and appropriate treatment expectations.
- Determined most appropriate treatment plan and implemented course of action.
- Assessed patient symptoms, histories, current concerns, and responses to develop clear picture of current health.
Therapist
Open Hearts Family wellness
09.2021 - 03.2022
- Provided therapy to assigned clients as families as outlined by the Child and Family Team
- Provided comprehensive assessment, diagnostic and treatment services to all assigned clients including individual, group, and family therapy
- Developed and implemented treatment plans for all clients in compliance with agency and RBHA standards.
Social Worker
Avenir Behavioral Health Center
Phoenix, Arizona
07.2020 - 05.2021
- Completed comprehensive Psycho-social Assessment in required time frames through patient, family/guardian, natural support interview
- Document as needed, including assessments, interventions, treatment plan, discharge planning, and incident reports
- Maintained line of communication between social workers, therapist, nursing staff, physicians, and patients/families to ensure coordination of treatments for optimal patient care.
service worker
Arion Care Solutions, LLC
08.2016 - 04.2020
- Provided respite and Rehabilitation services for adults and children with special needs
- Met client needs consistently, closely discussing each person's needs and how best to meet each one.
Clinician I
Southwest Behavioral & Health Services
01.2016 - 12.2019
- Provided individual and family counseling in school-setting
- Developed treatment plans for clients in conjunction with team members
- Provided community consultation and education to community agencies, schools, and neighborhood groups
- Conducted home visits as needed and case consultations with other agencies and organizations
Family Coach/Lead youth Case mgr
SouthWest Behavioral & Health Services
06.2013 - 01.2017
- Performed diagnosis, intake, and psycho-social assessments of children and families
- Coordinated closely with clinical staff, psychiatrists, and other providers, including school staff, community agencies, and provided resources.
Family Support Specialist
Southwest Human Development
04.2012 - 05.2013
- Conducted In-Home visits to families involved with the Department of Child Safety (DCS) due to the removal of their children
- Effectively manage time and caseload based on 15 visits per week
Intern
Child help
01.2012 - 05.2012
- Assisted with data entry for grant purposes, monitored Forensic Interviews with detectives, DCS workers, and clinicians involved in the investigation
- Shadowed therapist during sessions.
Education
Master of Arts - Mental Health Counseling
Grand Canyon University
Phoenix, AZ10-2026
Bachelor of Arts in Psychology -
Arizona State University
05.2012
Associates of Arts in Psychology -
Phoenix Community College
05.2005
Skills
- Facilitate ongoing crisis interventions
- Led parenting classes (Love and Logic, Tripple P) and groups for children ages 5-17
- Developed treatment plans for clients in conjunction with team members
- Psycho-social assessments of children and adults
- Work in partnership with teachers to implement successful behavior plans
- Complete monthly reports to track referrals
- Documented client services provided according to the approved clinical standard rules, regulations, and procedures
- Support and maintain a culture of safety and quality
- Build upon the strengths and interest of patient utilizing treatment scope and limitations
- Designed behavioral interventions
- Support families that are dealing with issues such as mental health issues, substance abuse, and social adjustment
- Help parents improve child-rearing skills with short- and long-term program support
- Demonstrate an ability to be flexible, organized, and function under stressful situations
- Assess patients for risk of danger to self or others (Trained - Hospital setting)
- Provide group therapy/activities that are appropriate to the age, development, needs, and interests of the patients served
- Counsel adults, children and family members on coping skillsand available resources
- Effectively work within a culturally diverse population
- Work cooperatively as a member of the interdisciplinary treatment team
- Serve as a resource to clinical staff in areas of specialization
Certification
- State of Arizona DPS Fingerprint Clearance Card, 10/18/29
- ASHI Basic First Aid/CPR Plus Card, 01/19/25
- Applied Suicide Intervention Skills Training (ASIST), 01/01/22
Timeline
Case Manager II
Department of Economic Security
07.2024 - Current
Clinician
Arizona Center for Change
01.2023 - 06.2024
Case Manager/Clinician
Sage Counseling Services
08.2022 - 01.2023
Therapist
Open Hearts Family wellness
09.2021 - 03.2022
Social Worker
Avenir Behavioral Health Center
07.2020 - 05.2021
service worker
Arion Care Solutions, LLC
08.2016 - 04.2020
Clinician I
Southwest Behavioral & Health Services
01.2016 - 12.2019
Family Coach/Lead youth Case mgr
SouthWest Behavioral & Health Services
06.2013 - 01.2017
Family Support Specialist
Southwest Human Development
04.2012 - 05.2013
Intern
Child help
01.2012 - 05.2012
Master of Arts - Mental Health Counseling
Grand Canyon University
Bachelor of Arts in Psychology -
Arizona State University
Associates of Arts in Psychology -
Phoenix Community College
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