Yessica Velasquez
Cathedral City,CA
Overview
11
11
years of professional experience
Work History
Care Specialist
Arosa Home Care
Palm Desert, CA
10.2021 - Current
- Answer office calls and transfer them over to the appropriate department.
- Staffing: Create client and caregiver schedules for both the Inland Empire and Coachella Valley offices.
- Documentation
- Coordinated with other professionals involved in providing care services to ensure continuity of care for the client.
- Reviewed weekly reports regarding staffing levels, absenteeism, overtime hours.
- Attract, train, retain, and treasure the best care professionals.
- Develop relationships with care professionals.
- Work with Care Managers to effectively staff and match care professionals and clients based on skills and attributes.
- Interview, recruit, and onboard new teammates.
- Attend recruitment and networking events.
- 100% Caregiver credential compliance.
- On-call support-answer after hours emergency calls.
- Process intake information and communication with referral sources.
- Review and submit caregiver payroll report.
- Review the client billing report
Shift Leader
Panda Express
Palm Springs, CA
10.2013 - 10.2021
- Maintained cleanliness and organization of the work area to uphold company standards.
- Delegated tasks to employees and monitored activities and task completion.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Resolved customer complaints promptly and professionally.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Hostess
Sammy G's Tuscan Grill
Palm Springs, CA
03.2019 - 06.2019
- Greeted customers and provided them with menus.
- Answered phones promptly to record and confirm reservations.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Completed day-to-day duties accurately and efficiently.
- Built positive relationships with other front-of-house and kitchen staff.
Education
Bachelor of Arts - Sociology
California State University, San Bernardino
San Bernardino, CA05-2021
Associate of Arts - Sociology
College of The Desert
Palm Desert, CA12-2018
Skills
- Recruitment
- Payroll administration
- New hire onboarding
- Organization and time management
- Multitasking
- Dependable and responsible
- Attention to detail
- Attentive and observant
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Care Specialist
Arosa Home Care
10.2021 - Current
Hostess
Sammy G's Tuscan Grill
03.2019 - 06.2019
Shift Leader
Panda Express
10.2013 - 10.2021
Bachelor of Arts - Sociology
California State University, San Bernardino
Associate of Arts - Sociology
College of The Desert