Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Yessica Velasquez

Cathedral City,CA

Overview

11
11
years of professional experience

Work History

Care Specialist

Arosa Home Care
Palm Desert, CA
10.2021 - Current
  • Answer office calls and transfer them over to the appropriate department.
  • Staffing: Create client and caregiver schedules for both the Inland Empire and Coachella Valley offices.
  • Documentation
  • Coordinated with other professionals involved in providing care services to ensure continuity of care for the client.
  • Reviewed weekly reports regarding staffing levels, absenteeism, overtime hours.
  • Attract, train, retain, and treasure the best care professionals.
  • Develop relationships with care professionals.
  • Work with Care Managers to effectively staff and match care professionals and clients based on skills and attributes.
  • Interview, recruit, and onboard new teammates.
  • Attend recruitment and networking events.
  • 100% Caregiver credential compliance.
  • On-call support-answer after hours emergency calls.
  • Process intake information and communication with referral sources.
  • Review and submit caregiver payroll report.
  • Review the client billing report

Shift Leader

Panda Express
Palm Springs, CA
10.2013 - 10.2021
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Resolved customer complaints promptly and professionally.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.

Hostess

Sammy G's Tuscan Grill
Palm Springs, CA
03.2019 - 06.2019
  • Greeted customers and provided them with menus.
  • Answered phones promptly to record and confirm reservations.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Completed day-to-day duties accurately and efficiently.
  • Built positive relationships with other front-of-house and kitchen staff.

Education

Bachelor of Arts - Sociology

California State University, San Bernardino
San Bernardino, CA
05-2021

Associate of Arts - Sociology

College of The Desert
Palm Desert, CA
12-2018

Skills

  • Recruitment
  • Payroll administration
  • New hire onboarding
  • Organization and time management
  • Multitasking
  • Dependable and responsible
  • Attention to detail
  • Attentive and observant

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Care Specialist

Arosa Home Care
10.2021 - Current

Hostess

Sammy G's Tuscan Grill
03.2019 - 06.2019

Shift Leader

Panda Express
10.2013 - 10.2021

Bachelor of Arts - Sociology

California State University, San Bernardino

Associate of Arts - Sociology

College of The Desert

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Yessica Velasquez