Yessica Villafranca
Deltona
Summary
Certified Medical Assistant with experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Remodeling team associate
Walmart
Deltona
12.2025 - Current
- Assisted customers with product inquiries and location assistance.
- Maintained cleanliness and organization in designated areas of the store.
- Stocked shelves with merchandise following company guidelines.
- Provided customer service to clients, including resolving complaints and answering inquiries.
- Assisted in the development of team strategies and goals.
- Maintained inventory records and tracked deliveries.
Certified Medical Assistant
Gynecology
09.2025 - Current
- Assisted in patient intake and maintained accurate electronic health records.
- Prepared examination rooms and ensured cleanliness for patient visits.
- Conducted vital sign checks and documented patient information accurately.
- Coordinated with healthcare providers to schedule appointments efficiently.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Supported the clinical team in various procedures and patient care tasks.
Transportation Dispatcher
Level up construction llc
Orange city
12.2023 - 03.2025
- Monitored and managed daily transportation operations to ensure efficient scheduling and routing.
- Developed and implemented effective communication strategies with drivers to streamline operations.
- Maintained accurate records of vehicle maintenance and repairs to ensure fleet reliability.
- Collaborated with management to develop contingency plans for unexpected delays or issues.
- Maintained compliance with industry regulations and safety standards in all dispatch activities.
- Coordinated schedules with drivers, customers and vendors to ensure timely deliveries.
- Provided support to drivers in regards to directions, paperwork.
- Tracked all shipments using GPS technology in order to provide real-time updates.
Freight Broker Agent
Total Quality Logistics Inc.
Daytona Beach
07.2022 - 10.2023
- Developed strong relationships with freight carriers to optimize service delivery and efficiency.
- Coordinated logistics operations by managing shipment schedules and routing for multiple clients.
- Negotiated competitive freight rates with carriers to maintain profitability while meeting customer expectations.
- Maintained accurate documentation for shipments, including contracts and invoices, to streamline processes.
- Monitored shipment progress and proactively addressed any issues that arose during transit.
- Assisted in resolving customer complaints regarding delivery issues or delays.
Front Office Receptionist
Rivera Edmundo MD
Orange City
04.2021 - 07.2022
- Managed patient check-in and check-out processes to ensure a smooth flow of office operations.
- Scheduled and confirmed appointments for patients, optimizing calendar efficiency.
- Maintained accurate patient records and updated information in the electronic health record system.
- Ensured compliance with health and safety regulations in the front office area.
- Processed insurance claims and verified patient eligibility for services.
- Handled patient inquiries via phone and in-person, providing information and assistance.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responsible for opening and closing the office on time each day.
- Entered new client data into database systems accurately.
- Maintained confidentiality of customer information at all times.
Education
Medical Assistant Diploma -
Southern Technical College
Sanford, FL 12.2024 - 12.2025
High School Diploma -
El Redentor Educative Center
Orlando, FL01.2017
Skills
- Perform EKGs
- Obtaining All Vital Signs
- Phlebotomy (Vac, Butterfly, Syringe)
- Lab & Diagnostic Requisitions
- Sample & specimen collection
- CPR/BLS (AHA)
- Urinalysis
- Glucometers
- Injections (IM, ID, Sub-q)
- Assisting with Patient Exams
- Dosage Calculations
- Medication Administration
- Office Procedures
- Chart Documentation
- Scheduling/Appointments
- Customer Service
- Electronic Health Record Software
- Supervision & Team Work
- Basic Medical Billing
- Referrals & Prior Authorizations
- HIPAA Compliance
- OSHA Compliance
- Telephone Technique
- Patient management
Certification
- Certified Clinical Medical Assistant Exam (CCMA), Scheduled
- CPR/BLS – American Heart Association, Scheduled
References
References furnished upon request
Personal Information
Title: CERTIFIED MEDICAL ASSISTANT NHA
Skills
Perform EKGs, Obtaining All Vital Signs, Phlebotomy (Vac, Butterfly, Syringe), Lab & Diagnostic Requisitions, Sample & specimen collection, CPR/BLS (AHA), Urinalysis, Glucometers, Injections (IM, ID, Sub-q), Assisting with Patient Exams, Dosage Calculations, Medication Administration, Office Procedures, Chart Documentation, Scheduling/Appointments, Customer Service, Electronic Health Record Software, Supervision & Team Work, Basic Medical Billing, Referrals & Prior Authorizations, HIPAA Compliance, OSHA Compliance, Telephone Techniques
Timeline
Remodeling team associate
Walmart
12.2025 - Current
Certified Medical Assistant
Gynecology
09.2025 - Current
Medical Assistant Diploma -
Southern Technical College
12.2024 - 12.2025
Transportation Dispatcher
Level up construction llc
12.2023 - 03.2025
Freight Broker Agent
Total Quality Logistics Inc.
07.2022 - 10.2023
Front Office Receptionist
Rivera Edmundo MD
04.2021 - 07.2022
High School Diploma -
El Redentor Educative Center