YESSICA CONTRERAS
Maricopa,AZ
Summary
Highly-motivated employee with desire to take on new challenges to obtain a long term position where I may utilize my organizational skills, attention to detail and 5+ years of fast paced environments. Key strengths include multitasking, problem solving, bookkeeping and strong computer proficiency. Seeking to use my knowledge in a growing company. Ready to help executives achieve company goals with ease.
Overview
9
9
years of professional experience
Work History
KYC/AML Analyst- Officer
Formerly Bank of the West- Currently BMO
06.2021 - Current
- Built Policy and Procedures for training purposes
- Cross training new employees in KYC/AML onboarding processes
- Monitoring High, Medium and Low Risk business customers to be sure we are in Government Compliance with KYC/AML regulations
- Conducted thorough research for Sanctions hits followed by a full write up
- Report and conduct CAC research for High risk customers
- Assisting QA in reviewing records ready to move forward with account opening or account updates
- Assist/communicate with LMO/CCS with account openings providing account numbers and account information for RMs
- Conduct daily team meetings obtaining record numbers held by each team member for daily record distribution
- Researching and providing write ups for negative news hits for business records
- Part of the GPS council representing my team.
Fraud Analyst
MUFG Union Bank
11.2020 - 06.2021
- Provided administrative and clerical support via EMR systems and Microsoft Excel
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries
- Reviewed account activity such as transactions, ISP and devices flagged for fraud
- Conducted a full review on multiple systems on all assigned alerts
- Receiving incoming calls from RCS or customers pertaining potential fraud or fraud that we have reviewed and detected and waiting for customers confirmation
- Pull full reports and assign to team for further fraud reviews.
Accountant/HR
Outdoor Homes LLC
04.2020 - 11.2020
- Managed 2 phone lines and facilitated over 20+ calls/day with clients, vendors and staff
- Coordinate pick up and delivery of express mail services, unpacked inventory and stocked supplies
- Track overhead expenses and apply to jobs to assure captured correctly
- Collect outstanding debt from clients
- Provided full detailed invoice as needed for clients
- Keep CRM current with all activity
- Calculated/payed vendors and payroll for 15+ employees.
KYC/AML Analyst
Bank of the West
12.2019 - 04.2020
- Conduct through reviews of documents and assuring each file has all supporting documents for Government Compliance with KYC/AML regulations
- Obtaining account numbers for the financial representative
- Handling calls from regional managers to help with KYC/AML process
- Attending all team meeting and assisting in team meetings when backup needed
- Assuring all team members are aware of new policies and PSG changes
- Providing detail write ups of Sanctions hits.
AML Analyst- Officer
Bank of America
02.2018 - 12.2019
- Conduct CIP reviews in efforts to efficient resolve calls- inbound/outbound
- Completed full Sanctions/OFAC documentation reviews
- Consistent in meeting/exceeding metrics
- Handled customer interactions giving detailed, personalized, friendly, and polite service to ensure customer retention
- Performing above average in quality review
- Maintain calendar of office/division activities, meetings and various events
- Completing all administrative duties related to the customer service department
- Supporting my team with any call handling questions
- Tactfully handles concerns/escalations regarding customer profiles for quick complaint resolution
- Delicately delivers account closure information to customers and/or Handled Global Account Closures
- Helped with daily escalation calls.
Administrative Assistant
Medical Transportation Brokerage of Arizona
Phoenix, AZ
05.2016 - 02.2018
- Warmly welcome 15-30 guest per shift and coordinate check ins
- Maintain calendar of office/division activities, meetings and various events; plan, schedule and coordinate appointments, meetings, interviews, training, special events and meetings among several departments and/or external organizations
- Cross-train and provide back-up for customer service representatives when needed
- Support the office manager with incoming calls and message taking
- Respond to questions and concerns about service options, and escalate appropriately
- Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns
- Proactively submit expense reports and purchasing requests for supplies
- Provide additional support to other executives and department as needed.
Customer Service Representative
Medical Transportation Brokerage of Arizona
Phoenix, AZ
04.2015 - 05.2016
- Developed highly empathetic client relationships and earned reputation for delivering exceptional customer service
- Processed incoming and outgoing communication and correspondence to ensure proper dissemination of information
- Excelled in exceeding daily customer per hours goals
- Billing and insurance verifications
- Responded in a timely and accurate manner to customer service calls, ensuring that service questions and concerns are treated in a respectful and professional manner.
Education
Skills
- Proficient in all 2010 Microsoft Office operating systems
- Bilingual- Fluent in English/Spanish oral and written
- Spanish Certified
- US Office of Foreign Assets Control (OFAC)
- KYC/CIP documentation
- Anti-Money Laundering- Risk Management
- Attention to detail
- Data entry (70 WPM)
- 10 key proficient
- Advanced organizational and planning skills
- Work effectively in both independent and group environments
- Eager and willing to adapt to new situations
- Strong ability to learn new systems and procedures
- Document processing
- Compliance Management
References
- Valentina Robles, (623) 824-6310
- Richard Taylor, (602) 725-3338
- Walter Cornejo, (323) 216-2767
Timeline
KYC/AML Analyst- Officer
Formerly Bank of the West- Currently BMO
06.2021 - Current
Fraud Analyst
MUFG Union Bank
11.2020 - 06.2021
Accountant/HR
Outdoor Homes LLC
04.2020 - 11.2020
KYC/AML Analyst
Bank of the West
12.2019 - 04.2020
AML Analyst- Officer
Bank of America
02.2018 - 12.2019
Administrative Assistant
Medical Transportation Brokerage of Arizona
05.2016 - 02.2018
Customer Service Representative
Medical Transportation Brokerage of Arizona
04.2015 - 05.2016
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