YESSID F. SILVA
MIRAMAR,FL
Summary
Dynamic flight attendant with extensive experience at Delta Airlines, excelling in safety procedures and customer service. Proven track record of enhancing passenger satisfaction through effective conflict resolution and cabin management. Committed to creating memorable flying experiences while ensuring compliance with emergency response protocols. Passionate about delivering exceptional service in high-pressure environments.
Overview
27
27
years of professional experience
Work History
Flight Attendant
DELTA AIRLINES
New York, New York
06.2022 - Current
- My top priority is to ensure the safety and comfort of all customers while providing exceptional service, driven by my passion for people and adventure, aiding me in creating memorable moments for the flying public.
Inflight Crewmember
JetBlue Airways
Fort Lauderdale, FL
05.2012 - 06.2022
- Served as an in-flight ambassador to effectively deliver high-quality, award-winning customer service on every flight, ensuring a safe and comfortable experience for both external and internal traveling guests.
Customer Service Crewmember
JetBlue Airways
New York, NY
02.2011 - 05.2012
- Able to facilitate in all aspects of Airports Operation and customer service
- Collaborate with fellow team members to exceed customer satisfaction by serving customers with efficiency, professionalism, and enthusiasm
- Always ensuring delivery of the award winning JetBlue experience by effectively booking and verifying flight information at check in while keep the customer fully informed of any changes that may occur, announcing flight arrivals, departures, and pre-boarding information
- Coordinating and providing customers with product and service information that JetBlue Airways and its customers are accustom to
Customer Service Lead
JetBlue Airways
New York, NY
07.2009 - 02.2011
- Instrumental in improving customer satisfaction through development and coaching sessions with my team leaders
- Enhanced crewmember performance and attendance through building a close rapport with crewmembers, and mentoring fellow crewmembers and colleagues designed to set the foundation for effective delivery of customer service by utilizing the 5 values which are the corner stone of what makes our company and its product the leader in the Industry
- Open to all types of feedback from senior leadership on better handling and executing irregular operations, and in dealing with adverse situations
- Served as the Man-Power control lead, responsible for operational staffing of all customer-impacted areas
- Trained staff on resolving customer complaints and reviewed customer service performance of crewmembers daily
Acting-Aircraft Appearance Supervisor/Customer Service Crewmember
JetBlue Airways
JFK International Airport, NY
11.2005 - 07.2009
- Led JFK's initial launch of the Aircraft Appearance Department by developing 30 crewmembers
- Responsible for establishing relationships with various business partners to support the growth of the Aircraft Appearance Department
- Developed aircraft cabin cleaning standards, and assisted in streamlining cabin cleaning practices system wide
- Ensured company standards were maintained though execution of quality control audits
- Collaborate with fellow team members to exceed customer satisfaction by serving customers with professionalism, and enthusiasm
- Always ensuring delivery of the award winning JetBlue experience by effectively booking and verifying flight information at check in while keep the customer fully informed of any changes that may occur, announcing flight arrivals, departures, and pre-boarding information
- Coordinating and providing customers with product and service information that JetBlue Airways and its customers are accustom to
Flight Coordinator
JetBlue Airways
JFK International Airport, NY
10.2004 - 11.2005
- Successfully supported AO Crewmembers regarding fleet launch flights and reports to local JFK operations control center especially with irregular operations including IT issues
- Coordinated with AO customer service crewmembers and leadership regarding any flight departure disruptions
- Served as a POC with airport operations, ground operations, In-flight, and JFK Operations Control by resolving delays and on-time performance disruptions
Passenger Service Planner
American Airlines
JFK International Airport, NY
01.2002 - 03.2003
- Coordinated connections, hotel accommodations for distressed passengers, and served as a liaison with other departments to ensure minimal customer Impact on day-to-day operations
International Drug/Catering Security Agent
American Airlines
JFK International Airport, NY
09.2001 - 01.2002
- Collaborated with U.S
- Customs in FIS monitoring of high-risk drug smuggling flight arrivals and departures
- Involved with inspecting and overseeing Inflight meal service to ensure proper handling and screening of all catering onboard
Ramp Control Agent
American Airlines
LaGuardia Airport, NY
03.2000 - 09.2001
- Worked in conjunction with interdepartmental agencies, and personnel to streamline operations at LaGuardia International Airport
- Communicated between departments regarding aircraft changes and substitutions, crew related disruptions and Irregularities as well as any systematic irregularities
Passenger Service Agent
American Trans Air
LaGuardia Airport, NY
09.1999 - 03.2000
- Checked-in and verified customers identification tags, and luggage
- Booked, sold, and verified flight information
- Boarded passengers and ensured flight reconciliation prior its departure
Passenger Service Agent
Trans World Express
LaGuardia Airport, NY
09.1998 - 09.1999
- Checked-in and verified customers identification tags, and luggage
- Booked, sold, and verified flight information
- Boarded passengers and ensured flight reconciliation prior its departure
Education
Airport Management - Aviation Management
Vaughn College of Aeronautics
Jamaica, New York01.2003
Skills
- Safety procedures
- Emergency response
- Customer service
- Flight operations
- Cabin management
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Timeline
Flight Attendant
DELTA AIRLINES
06.2022 - Current
Inflight Crewmember
JetBlue Airways
05.2012 - 06.2022
Customer Service Crewmember
JetBlue Airways
02.2011 - 05.2012
Customer Service Lead
JetBlue Airways
07.2009 - 02.2011
Acting-Aircraft Appearance Supervisor/Customer Service Crewmember
JetBlue Airways
11.2005 - 07.2009
Flight Coordinator
JetBlue Airways
10.2004 - 11.2005
Passenger Service Planner
American Airlines
01.2002 - 03.2003
International Drug/Catering Security Agent
American Airlines
09.2001 - 01.2002
Ramp Control Agent
American Airlines
03.2000 - 09.2001
Passenger Service Agent
American Trans Air
09.1999 - 03.2000
Passenger Service Agent
Trans World Express
09.1998 - 09.1999
Airport Management - Aviation Management
Vaughn College of Aeronautics
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