Yessika Hobbbs
Garland,TX
Summary
Hello, my name is Yessika Hobbs & I would like to tell you a bit about myself and my work ethic.
I take my work and my job(s) very seriously.I give others experience I would want as a customer, & when it comes to doing my job I make sure to execute any and everything I do perfectly or as close as to perfect I can possibly get. I am great with working with people, conflict resolution, & I am a fast learner. Anything I put my mind to not only gets done but gets done thoughtfully and carefully. I try to create a positive and organized environment for myself, my coworkers, & the customer as well.Thank you for taking me into consideration for this role. Hope to hear from you soon!
Overview
5
5
years of professional experience
Work History
Collections Agent
CMI Group
06.2019 - 09.2020
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Senior Associate
Walmart
09.2020 - 11.2022
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Boosted overall team morale by creating a positive work environment and encouraging open communication channels among colleagues.
- Established robust reporting systems that provided accurate data for informed decision-making at all levels of management.
- Trained and supported new team members, maintaining culture of collaboration.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Customer Service Representative
Genpact
11.2022 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
High School Diploma -
North Garland High School
Garland, TX06.2019
Skills
- Account Updating
- Product Knowledge
- Scheduling
- Call Management
- Complaint Resolution
- Data Collection
- Active Listening
- Call Center Operations
- Product and Service Solutions
- Payment Processing
- Staff Training
- Live Chat Support
Timeline
Customer Service Representative
Genpact
11.2022 - 12.2023
Senior Associate
Walmart
09.2020 - 11.2022
Collections Agent
CMI Group
06.2019 - 09.2020
High School Diploma -
North Garland High School
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