Yessil Sandoval
Lyman,SC
Summary
8+ years of experience in a fast paced office environment. I am proficient with my computer skills as well as my customer service skills. Outgoing and detail-oriented. I am able to learn and master new information. Able to multi-task in a busy environment. I am able to step up and work hard for what I set my mind to. I'm always looking for opportunities to grow and expand my knowledge.
Overview
9
9
years of professional experience
Work History
Dental Assistant
Greer Smiles
Greer, SC
09.2023 - Current
- Clean and sanitize dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintain a clean and sterile work environment to prevent cross-contamination and infection.
- Improved patient comfort by providing efficient and compassionate chairside assistance during dental procedures.
- Provide real-time Spanish interpretation services during visits, contributing to seamless communication between Dentist and patients.
- As needed, answer telephone calls to offer office information, answer questions, and direct calls to staff.
Front Desk Receptionist (Seasonal)
Rasmussen Prosthodontics
Salt Lake City, UT
04.2023 - 08.2023
- Check-in patients and update/verify any patient information such as insurance, phone numbers, medications, home address, etc
- Answer and screen incoming phone calls and handle accordingly
- Manage appointments and schedule appropriately for optimum efficiency and production
- Assist the office manager with any miscellaneous tasks
- Confirmed patient insurance benefits and applied to patients account
- Performed administrative duties such as filing confidential documents to patients document center, answering telephones, responding to emails including any dentrix hub messages
Dental Hygiene Coordinator
Holladay Dental Studio
Holladay, UT
01.2022 - 12.2022
- Maintained and managed patient records in compliance with security regulations
- Communicated with patients via telephone and email to arrange appointment details
- Confirmed patient insurance benefits and applied to patients account
- Managed hygiene columns to ensure a full schedule and achieve the daily production goal
- Developed and implemented scheduling policies
Dental Receptionist/Dental Assistant
Copper Leaf Dental
West Jordan, UT
03.2021 - 11.2021
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Translated dental services into proper billable codes
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Receptionist
Main Street Dental
Salt Lake City, UT
12.2019 - 03.2021
- Performed 300-400 hygiene calls in a month in both english and spanish
- Greeting patients as they arrive, checking in and completing required documentation
- Completing and filing insurance forms and dental billing records
- Handle heavy phone volume, explained in detail questions regarding insurance, and patient accounts
- Worked with many insurance companies to ensure patient benefits and coverage
Customer Service Lead
Epic Mountain Express
Edwards, CO
10.2017 - 11.2019
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Advanced Teller
Wells Fargo
Avon, CO
05.2016 - 01.2018
- Facilitated smooth workflow during peak hours by maintaining a well-organized workspace and prioritizing tasks according to urgency.
- Expedited deposit processing by accurately counting currency and balancing daily transactions against system reports.
- Assisted in training new tellers on bank policies, procedures, and systems for improved efficiency and performance.
- Improved customer experience with timely resolution of inquiries, concerns, or issues related to banking transactions and accounts.
Education
Dental Assistant/Radiology Certification -
Vail Valley Dental School
Eagle, CO12.2016
High School Diploma -
Battle Mountain High School
Edwards05-2016
Skills
- Spanish translation
- Telephone etiquette
- Complaint resolution
- Office Administration
- Insurance billing/verification
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant
Greer Smiles
09.2023 - Current
Front Desk Receptionist (Seasonal)
Rasmussen Prosthodontics
04.2023 - 08.2023
Dental Hygiene Coordinator
Holladay Dental Studio
01.2022 - 12.2022
Dental Receptionist/Dental Assistant
Copper Leaf Dental
03.2021 - 11.2021
Receptionist
Main Street Dental
12.2019 - 03.2021
Customer Service Lead
Epic Mountain Express
10.2017 - 11.2019
Advanced Teller
Wells Fargo
05.2016 - 01.2018
Dental Assistant/Radiology Certification -
Vail Valley Dental School
High School Diploma -
Battle Mountain High School