Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yessil Sandoval

Lyman,SC

Summary

8+ years of experience in a fast paced office environment. I am proficient with my computer skills as well as my customer service skills. Outgoing and detail-oriented. I am able to learn and master new information. Able to multi-task in a busy environment. I am able to step up and work hard for what I set my mind to. I'm always looking for opportunities to grow and expand my knowledge.

Overview

9
9
years of professional experience

Work History

Dental Assistant

Greer Smiles
09.2023 - Current
  • Clean and sanitize dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintain a clean and sterile work environment to prevent cross-contamination and infection.
  • Improved patient comfort by providing efficient and compassionate chairside assistance during dental procedures.
  • Provide real-time Spanish interpretation services during visits, contributing to seamless communication between Dentist and patients.
  • As needed, answer telephone calls to offer office information, answer questions, and direct calls to staff.

Front Desk Receptionist (Seasonal)

Rasmussen Prosthodontics
04.2023 - 08.2023


  • Check-in patients and update/verify any patient information such as insurance, phone numbers, medications, home address, etc
  • Answer and screen incoming phone calls and handle accordingly
  • Manage appointments and schedule appropriately for optimum efficiency and production
  • Assist the office manager with any miscellaneous tasks
  • Confirmed patient insurance benefits and applied to patients account
  • Performed administrative duties such as filing confidential documents to patients document center, answering telephones, responding to emails including any dentrix hub messages

Dental Hygiene Coordinator

Holladay Dental Studio
01.2022 - 12.2022
  • Maintained and managed patient records in compliance with security regulations
  • Communicated with patients via telephone and email to arrange appointment details
  • Confirmed patient insurance benefits and applied to patients account
  • Managed hygiene columns to ensure a full schedule and achieve the daily production goal
  • Developed and implemented scheduling policies

Dental Receptionist/Dental Assistant

Copper Leaf Dental
03.2021 - 11.2021
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Translated dental services into proper billable codes
  • Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.

Receptionist

Main Street Dental
12.2019 - 03.2021


  • Performed 300-400 hygiene calls in a month in both english and spanish
  • Greeting patients as they arrive, checking in and completing required documentation
  • Completing and filing insurance forms and dental billing records
  • Handle heavy phone volume, explained in detail questions regarding insurance, and patient accounts
  • Worked with many insurance companies to ensure patient benefits and coverage

Customer Service Lead

Epic Mountain Express
10.2017 - 11.2019
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Advanced Teller

Wells Fargo
05.2016 - 01.2018
  • Facilitated smooth workflow during peak hours by maintaining a well-organized workspace and prioritizing tasks according to urgency.
  • Expedited deposit processing by accurately counting currency and balancing daily transactions against system reports.
  • Assisted in training new tellers on bank policies, procedures, and systems for improved efficiency and performance.
  • Improved customer experience with timely resolution of inquiries, concerns, or issues related to banking transactions and accounts.

Education

Dental Assistant/Radiology Certification -

Vail Valley Dental School
Eagle, CO
12.2016

High School Diploma -

Battle Mountain High School
Edwards
05-2016

Skills

  • Spanish translation
  • Telephone etiquette
  • Complaint resolution
  • Office Administration
  • Insurance billing/verification
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Dental Assistant

Greer Smiles
09.2023 - Current

Front Desk Receptionist (Seasonal)

Rasmussen Prosthodontics
04.2023 - 08.2023

Dental Hygiene Coordinator

Holladay Dental Studio
01.2022 - 12.2022

Dental Receptionist/Dental Assistant

Copper Leaf Dental
03.2021 - 11.2021

Receptionist

Main Street Dental
12.2019 - 03.2021

Customer Service Lead

Epic Mountain Express
10.2017 - 11.2019

Advanced Teller

Wells Fargo
05.2016 - 01.2018

Dental Assistant/Radiology Certification -

Vail Valley Dental School

High School Diploma -

Battle Mountain High School

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Yessil Sandoval