Yetlanezi Perez Solano

Operations Manager of the vacation rental company HOLT
The administrator of homes for rent through digital platforms as Airbnb, Verbo, Booking in the markets of NYC, Aspen (USA), and San Miguel de Allende, Oaxaca (Mexico)
-In charge of cleaning and maintenance staff for rental properties for the hotel sector.
-Scheduling tasks for maintenance and cleaning in the short and medium term.
-Management of digital platforms for project management such as ClickUp, Breezeway, Slack, Google Drive, etc., all in English.
- In charge of the payroll of the cleaning and maintenance staff
- In charge of negotiations and payments with suppliers
- In charge of searching for new homes to open in the markets under my responsibility

• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
• Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.

• Championed change management efforts, successfully guiding the organization through periods of transition and growth.
• Increased revenue through strategic business development initiatives and strong client relationships.
• Established key performance metrics to track progress towards goals, enabling data-driven decision-making across the organization.
• Improved team productivity by implementing streamlined processes and effective communication strategies.
• Onboarded new employees with training and new hire documentation.
• Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
• Negotiated contracts with vendors, securing favorable terms that reduced overall costs.
• Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
• Fostered a positive work atmosphere, promoting open communication between staff and management.
• Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
• Mentored hostess team members, fostering professional growth and strong teamwork.
• Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
• Interacted with guests to obtain positive or negative feedback and constructively apply information.