YETSEL TORRES IRIZARRY
Orlando
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
First Cash
06.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Warehouse Staff Trainer
Walgreens DC
02.2022 - 05.2024
- Complete shipments by processing orders
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes
- Provide quality service by following organization standards
- Preserve clean and safe environment by keeping shelves, pallet area and workstation neat
- Contribute to team effort by accomplishing related results as needed
- Helped train new employees in safe practices and warehouse procedures.
- Trained employees in safe equipment use.
- Provided coaching and mentoring to employees.
Craftsman
Nassal Company
11.2020 - 02.2022
- Attached subassemblies together using glue, dowels, nails, screws, and clamps
- Read and interpreted blueprints and construction documents to determine project directives
- Performed skilled fabrication work of fiberglass parts
- Demolished and removed old materials to make way for new builds
- Adhered to company standards and safety codes
- Cut materials according to specifications in preparation for installation
- Kept tools, equipment and work areas properly maintained
- Developed team communications and information for meetings
Shift Lead
Bakers
10.2019 - 04.2020
- Provided expert guidance in operational organization, process execution and floor efficiency.
- Organized and understood goals, sales and requirements of site floor.
- Advised team members on positioning and display of clothing items and accessories to promote highest sales numbers possible.
- Exercised rigorous guest-first fundamentals.
- Set clear goals for team members and assured accountability with positive reinforcement to change behaviors.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Trainer
Panera Bread
11.2017 - 05.2019
- Maintained current knowledge of all team position requirements.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
Education
High School Diploma -
Colonial High School
Orlando, FL05.2019
Skills
- Sales monitoring
- Staff management
- Orientation and training
- Team leadership
- Sales growth
- Retail operations
- Strategic planning
- Performance reviewing
- Employee scheduling
Certification
CPT - Certified Personal Trainer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
First Cash
06.2024 - Current
Warehouse Staff Trainer
Walgreens DC
02.2022 - 05.2024
Craftsman
Nassal Company
11.2020 - 02.2022
Shift Lead
Bakers
10.2019 - 04.2020
Trainer
Panera Bread
11.2017 - 05.2019
High School Diploma -
Colonial High School
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