Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yetsenia Ramirez

Brandon

Summary

Dynamic professional with extensive experience in customer service and inventory management at Braily Batteries. Proven ability to enhance operational efficiency through data analysis and effective cash handling. Recognized for resolving customer complaints and fostering a collaborative team environment, ensuring high levels of satisfaction and streamlined processes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Shiping an Receiving

Braily baterries
Sarasota
05.2022 - 11.2024
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.
  • Operated a variety of machinery and tools safely and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Operated equipment and machinery according to safety guidelines.

Cashier Assistant

Acapulco Tropical
Bradenton
04.2018 - 06.2020
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Answered customers' questions concerning location, price and use of merchandise.
  • Checked out customers quickly but accurately ensuring all items are scanned properly.
  • Provided accurate cash register operations, including accepting payments and providing change.
  • Organized shelves and displays to maintain an orderly appearance of the store.
  • Greeted customers and provided assistance in locating items.
  • Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
  • Followed proper security procedures when handling large sums of money and safeguarded against theft and fraud.
  • Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Issued receipts, change and refunds to customers to promote smooth operations.

Customer Service Cashier

Burgerkingkickoff
Moca
03.2014 - 08.2017
  • Processed credit card transactions accurately and efficiently.
  • Maintained accurate records of transactions using the point-of-sale system.
  • Operated cash registers to process payments for goods and services.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Resolved customer complaints in a professional manner.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Sales Supervisor

Clothing Store
Aguadilla
02.2012 - 12.2015
  • Resolved customer complaints efficiently and professionally.
  • Coordinated with other departments to ensure smooth workflow.
  • Maintained relationships with customers through regular follow-up calls and emails.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Developed and implemented sales strategies to increase customer base.
  • Managed inventory levels at store locations according to corporate guidelines.
  • Identified key areas within store where merchandise displays needed to be fixed and items required restocking.
  • Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Directed and supervised staff performance.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Managed daily operations, client relations and IT.

Education

Cosmetology

LA Reine
Aguadilla PR
04-2013

GED -

Jose De Diego
Aguadilla PR
04-2012

Skills

  • Inventory management
  • Data analysis
  • Cash handling
  • Equipment operation
  • Customer service
  • Order fulfillment

Languages

bilingual
Full Professional

Timeline

Shiping an Receiving

Braily baterries
05.2022 - 11.2024

Cashier Assistant

Acapulco Tropical
04.2018 - 06.2020

Customer Service Cashier

Burgerkingkickoff
03.2014 - 08.2017

Sales Supervisor

Clothing Store
02.2012 - 12.2015

Cosmetology

LA Reine

GED -

Jose De Diego

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