Yetsie Hernandez
West,MS
Summary
Driven Medical Assistant Lead with a proven track record at Pediatric Associates, enhancing patient flow and care through effective team leadership and inventory management. Excelled in procedure assistance and patient education, significantly improving patient outcomes. Skilled in phlebotomy and de-escalation, demonstrating a strong blend of technical proficiency and compassionate service. Conscientious Healthcare professional offering over 24 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
15
15
years of professional experience
Work History
Medical Assistant Lead
Pediatric Associates
03.2019 - Current
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Prepared and administered medications to alleviate patient symptoms.
- Taught patients about medications, procedures, and care plan instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
- Audited samples and refrigerated medications to verify freshness and remove any expired packages.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Documented patient information in EMR and prepared paperwork for medical staff.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
Lab Technician
Pediatric Associates
08.2017 - 03.2019
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Processed patient specimens according to priority and documented results.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Collaborated with other departments to establish cohesive laboratory operations.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Set and oversaw quality assurance guidelines for laboratory work.
Floating Medical Assistant
Pediatric Associates
07.2015 - 08.2018
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Emergency Room Patient Care Technician
St Michaels Medical Center
04.2009 - 06.2015
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Assisted healthcare providers in delivering life-saving procedures, contributing to positive patient outcomes.
- Collaborated effectively with multidisciplinary teams to provide comprehensive care for diverse patient populations.
- Reduced wait times for diagnostic imaging by efficiently transporting patients to radiology appointments within the hospital.
- Recognized potential escalations among distressed patients or family members, effectively utilizing de-escalation techniques to maintain a calm and safe environment.
- Increased emergency room efficiency with proficient use of electronic health record systems for documentation.
- Enhanced patient care by efficiently managing emergency room workflow and prioritizing tasks.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
Education
Patient Care Emergency Tech - MA/Hospital Tech
Star Technologies
Newark, NJ12.2007
High School Diploma -
Monsignor Scanlan HS
The Bronx, NY06.1992
Skills
- Indirect and direct Patient Care
- Scheduling Patient as well as clinician
- Procedure Assistance
- Phlebotomy
- Customer Service
- Deescalation
- Budgeting
- Inventory Management
- Medical office administration
- Patient Flow Management
Languages
Spanish
Full Professional
Timeline
Medical Assistant Lead
Pediatric Associates
03.2019 - Current
Lab Technician
Pediatric Associates
08.2017 - 03.2019
Floating Medical Assistant
Pediatric Associates
07.2015 - 08.2018
Emergency Room Patient Care Technician
St Michaels Medical Center
04.2009 - 06.2015
Patient Care Emergency Tech - MA/Hospital Tech
Star Technologies
High School Diploma -
Monsignor Scanlan HS
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