Yetunde Adelegan
Danville, IN - US,Indiana
Summary
A passionate and Integrity driven analyst in regulatory risk assessment, investigation, fraud detection/prevention, reporting and auditing, correspondence marketing and Document Review. Experience with providing exceptional quality due diligence services for partners while promoting a healthy application, implementation, and design of the software that support my organization core values.
Overview
13
13
years of professional experience
Work History
Licensed Health and P&C Insurance Agent
SITEL/FOUNDEVER
Fishers, IN
07.2018 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Excellent communication skills, both verbal and written.
- Provided coverage option information to assist clients in protecting assets.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
Kuehne + Nagel
Indianapolis, IN
10.2016 - 06.2018
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Prevented key account losses by researching discrepancies and correcting problems.
- Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Assistant Manager
Cityplanners Logistics
Lagos Nigeria, Lagos
02.2011 - 11.2014
- Ensured compliance with safety regulations and company policies.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Reviewed completed work to verify consistency, quality and conformance.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Associate of Science - Medical Assisting
Fortis College - Centerville
Dayton, OH09-2021
Bachelor of Science - Accounting And Business Management
University of Ado Ekiti
Nigeria11-2013
High School Diploma -
Jerare Summit International School
Lagos Nigeria07-2005
Skills
- AML/KYC
- Alert Reviewer
- Microsoft Office( Excel, Word, Powerpoint, outlook)
- SAR Report writing
- Due Diligence
- FCA, BSA, OFAC Regulations
- Risk Analysis
- Transaction Monitoring
- Case Monitoring
Timeline
Licensed Health and P&C Insurance Agent
SITEL/FOUNDEVER
07.2018 - Current
Customer Service Representative
Kuehne + Nagel
10.2016 - 06.2018
Assistant Manager
Cityplanners Logistics
02.2011 - 11.2014
Associate of Science - Medical Assisting
Fortis College - Centerville
Bachelor of Science - Accounting And Business Management
University of Ado Ekiti
High School Diploma -
Jerare Summit International School
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