Yetunde Ajanaku
Indianapolis,IN
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Highly detail-oriented and professional customer service representative successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Branch Manager
ADRON HOMES AND PROPERTIES
08.2020 - 12.2022
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Generated financial and operational reports to assist management with business strategy.
- Implemented service improvements to enhance sales cycle.
- Examined customer loan applications for loan approvals and denials.
- Boosted sales and customer loyalty through incentive programs.
- Launched new training program to boost employee skills and staff retention rate.
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Developed strategic plans for day-to-day financial operations.
Client Service Representative
SAFEHAVEN CENTRE THERAPEUTIC &WHOLENESS SERVICES
01.2013 - 04.2020
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Met customer call guidelines for service levels, handle time and productivity.
Customer service Advisor
Sugargrain Bakery
01.2010 - 01.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Described product highlights and benefits to help guide purchasing decisions.
Senior Customer Service Assistant
Sainsbury’s Supermarket
01.2008 - 01.2010
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Increased revenue with strategic upselling of products and services to existing customers.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Determined customer needs and interests to recommend [Product or Service] to customers.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving [Number]% of issues.
- Obtained referrals with existing clients to generate new business, boosting overall sales [Number]%.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
BSc - Science, University Computer Science
Staffordshire
2012
HND - Management Information Systems
Alpha Meridian College
UNITED KINGDOM2011
OND - Management Information Systems
ALPHA MERIDIAN COLLEGE
LONDON, UK06.2008
GED -
Efon Alaaye High School WASC
NIGERIA06.2004
Skills
- SKILLS ACQUIRED:
- Ability to use computer information and communication technology/system and languages which includes SQL, java, etc
- Experience as a customer service and receptionist, both in the voluntary and commercial sectors
- Developed influencing skills when working under pressure to deal with challenging children and a range of enquiries
- Provide good customer service at all time
- Multitasking Abilities
- Information Management
- Excellent Work Ethic
- Excellent Team Leadership
- Attention to Detail
- Strong Interpersonal Skills
- Articulate and professional on telephone calls and face to face
- Being able to communicate ideas and information effectively
- Strong presentation skills and confidence
- Strong IT skills
- Excellent written and oral communication skills to communicate at various levels
Affiliations
Graduate, Association of Computer Professionals (ACP)
Associate, Institute for the Management of Information System (IMIS)
Timeline
Branch Manager
ADRON HOMES AND PROPERTIES
08.2020 - 12.2022
Client Service Representative
SAFEHAVEN CENTRE THERAPEUTIC &WHOLENESS SERVICES
01.2013 - 04.2020
Customer service Advisor
Sugargrain Bakery
01.2010 - 01.2012
Senior Customer Service Assistant
Sainsbury’s Supermarket
01.2008 - 01.2010
BSc - Science, University Computer Science
Staffordshire
HND - Management Information Systems
Alpha Meridian College
OND - Management Information Systems
ALPHA MERIDIAN COLLEGE
GED -
Efon Alaaye High School WASC
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