Yetunde Fatai
Princeton,TX
Summary
Reliable Customer Service Executive used to building lasting client relationships. Seeking the opportunity to boost a company's success through attention to detail and the drive for excellence. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
9
9
years of professional experience
Work History
Customer Service Executive
house of tara international
Lekki, Lagos State
03.2021 - Current
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Communicated effectively with team members to ensure timely response times for customers.
- Consulted with customers regarding needs and addressed concerns.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Ensured that all customer queries were handled quickly and professionally.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Administrative Assistant
house of tara international
Lekki Phase 1, Lagos State
02.2015 - 03.2019
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Monitored departmental work calendar and scheduled appointments, meetings and travel.
- Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Coached new employees on administrative procedures, company policies and performance standards.
- Manage the repairs and maintenance of computers, office equipment and assets in all branches
- Supervise stock management process from central warehouse to various branches
Education
Bachelor of Science - Banking And Finance
Olabisi Onabanjo University
Nigeria08-2006
Skills
- Issue Escalation
- Account Management
- Customer Needs Assessment
- Payment Management
- Customer Relationship Management
- Appointment Coordination
- Customer Engagement
- Returns Processing
- Complaint Handling
Accomplishments
- Staff of the year 2017,2018,2019
Timeline
Customer Service Executive
house of tara international
03.2021 - Current
Administrative Assistant
house of tara international
02.2015 - 03.2019
Bachelor of Science - Banking And Finance
Olabisi Onabanjo University
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